If your system is asking you for your BitLocker recovery key, the following information may help you locate your recovery key and understand why you're being asked to provide it. Important: Microsoft support is unable to provide, or recreate, a lost BitLocker recovery key.

Contact Support. For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option. Learn how to manage your Microsoft account security info and troubleshoot verification code issues.

Depending on your product and if it's still in support, Microsoft support experts are available to help you with a broad selection of support options and able to address product and service challenges for a more personalized experience.

Add a new account to the Microsoft authenticator app. You can set up your work or school account on the Microsoft Authenticator app for Android or iOS. Important: If you already set up your work or school account in the Microsoft Authenticator app, you don't need to do it again.

Get help and support, whether you're shopping now or need help with a past purchase. Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

If you're trying to add your Outlook.com account to Outlook or another mail app, you might need the POP, IMAP, or SMTP settings. You can find them below or by viewing them in your Outlook.com settings.

Select the Dial icon to start your call. If you don't have Bluetooth available on your device (or if it's been turned off), you won't be able to make or receive calls on your PC. If you encounter issues while using the calling feature, these troubleshooting tips may help.

We understand that sometimes purchases of digital game products don’t go as planned. When that happens, we’ll help you request a refund. Refunds are typically issued for requests meeting the following criteria: Requests are made within 14 days of the purchase date.

If you are considering upgrading to Windows 11, check to ensure TPM 2.0 is enabled on your device. Most retail PC motherboards used by people building their own PC, for example, ship with TPM turned off by default even though it is almost always available to be enabled. Option 1: Use the Windows Security app.

Activity history helps keep track of the things you do on your device, such as the apps and services you use, the files you open, and the websites you browse. Your activity history is stored locally on your device.