Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or ...

Find out how to submit a request for a refund for a purchase of digital Xbox content.

A popular tactic of criminals is the "fake order" scam. The way it works is that you get a message, usually in email or text, that appears to be a routine confirmation for an order. Of course, you never ordered whatever product or service it's confirming. The message looks common enough, and it says that money will be charged to your credit card or withdrawn from your bank account for the ...

Get more information about managing your Xbox subscriptions, issues with billing, and more.

Xbox Support ... Xbox Support

This page provides support links for home users and support phone numbers for business users.

Need help with an Xbox console, an Xbox game, or Xbox network? Find out how to get in touch with us.

需要 Xbox 主機、Xbox 遊戲或 Xbox 網路的協助嗎? 了解如何與我們連絡。

The Organizations page of the My Account portal helps you to manage the organizations (typically, your organization's name) that you have access to. There are two types of organizations shown on the Organizations page: Home organization. Your home organization is the organization that owns your work or school account. You can't leave your home organization. If you don't have an assigned home ...

Learn how to upgrade or downgrade your Xbox Game Pass or EA play subscription level.