Before you can use Authenticator as a way to sign in, you need to download the app and have already added Authenticator to your accounts. Starting July 2025, the autofill feature in Authenticator will stop working, and from August 2025, passwords will no longer be accessible in Authenticator.

Can't sign in? Follow these steps to reset your Microsoft account password. You see the following error code when you try to sign in or start an Xbox app on your console:

Open the app, go to the app's top-level menu, and then select Send feedback. After that, contact Support or go to the Microsoft Authenticator app forum and explain the problem you're seeing and the steps you tried.

An authenticator app like Microsoft Authenticator that can provide easier verification, and also allows you to sign in even if the verification device is offline.

Learn how to add all your different accounts to the Microsoft Authenticator app.

The Microsoft Authenticator app helps you sign into your accounts when you're using two-step verification.

If you turn on two-step verification, you'll get a security code to your email, phone, or authenticator app every time you sign in on a device that isn't trusted.

Error 0x800704c6 occurs when you try to install or update a game or app on Xbox You see the following error code when you try to install or update a game or app on your Xbox console:

This page provides support links for home users and support phone numbers for business users.

You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or office. Note: Purchases made in Candy Crush may show as MICROSOFT*CANDY CRUSH. Contact King support in the app or at community.king.com.