You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or office. Note: Purchases made in Candy Crush may show as MICROSOFT*CANDY CRUSH. Contact King support in the app or at community.king.com.

Got the Xbox app on mobile? Ready to set up your new Xbox console? This solution helps you get your system set up and sign in to the Xbox network for the first time.

If you don't have the Microsoft Authenticator app for iOS, select Download now. Tip: You can scan a QR code or send a link to your mobile device to download the Authenticator app from the Authenticator app page. After you've downloaded Authenticator, select Next. Select the phone method to receive codes by text.

If this is the first time you're setting up Authenticator, you might receive a prompt asking whether to allow the app to access your camera (iOS) or to allow the app to take pictures and record video (Android). Allow the app to use the camera so that you can take a picture of a QR code in one step.

This page provides support links for home users and support phone numbers for business users.

下表顯示對於將無線控制器連線至 Windows、Android、Apple 或智慧型電視裝置方面所提供的支援。 備註 Xbox Series X|S 無線控制器進行最新的韌體更新後，就可以與 iOS 裝置一起使用。 如需更新控制器的說明，請前往： 更新 Xbox 無線控制器

Before you can use Authenticator as a way to sign in, you need to download the app and have already added Authenticator to your accounts. Starting July 2025, the autofill feature in Authenticator will stop working, and from August 2025, passwords will no longer be accessible in Authenticator.

Learn how you can use Outlook for Android or iOS to sign into your Microsoft personal or work/school account.

Tap the button below to install the Microsoft 365 Copilot app for iOS that combines Word, Excel, and PowerPoint into a single app, which introduces new mobile-centric features to view, edit, and share files without the need to switch between multiple apps.

An authenticator app like Microsoft Authenticator that can provide easier verification, and also allows you to sign in even if the verification device is offline.