Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or ...

Find out how to submit a request for a refund for a purchase of digital Xbox content.

This out-of-band update for Windows 11, version 25H2 and 24H2 (KB5086672) is cumulative and includes updates from previous security and non-security releases. This update includes the improvements and features that were introduced in the March 26, 2026 non-security preview update (KB5079391), along with a fix for an installation issue that affected some devices attempting to install that ...

Need help with an Xbox console, an Xbox game, or Xbox network? Find out how to get in touch with us.

Learn how to activate Windows using a product key or digital license, check your activation status, and link your Microsoft account.

Learn how to change how you pay for an Xbox subscription for you or a child account.

Summary This article provides explanations for why verification codes from Microsoft don't always arrive. It includes a list of the most common causes, and solutions for each one. Microsoft is committed to advancing security standards and as such, we will start phasing out SMS as a method of authentication and account recovery for personal Microsoft accounts. Reasons why verification codes don ...

Keeping your controller updated with the latest software maximises your controller’s capabilities and compatibility. You can update your controller wirelessly, with a USB connection, or on a PC using the Xbox Accessories app.

Learn how to cancel your Microsoft subscriptions such as Microsoft 365, Copilot Pro and Xbox. Troubleshoot issues if you can't cancel your subscription.

To stream from a live streaming provider on Xbox Series X|S and Xbox One, download the app for the provider you want to use. Press the Xbox button to open the guide and select Store > Apps. Find and select the app, and then select Install.