A popular tactic of criminals is the "fake order" scam. The way it works is that you get a message, usually in email or text, that appears to be a routine confirmation for an order. Of course, you never ordered whatever product or service it's confirming. The message looks common enough, and it says that money will be charged to your credit card or withdrawn from your bank account for the ...

Find out how to submit a request for a refund for a purchase of digital Xbox content.

For Apple App Store purchases, request a refund from Apple support. Microsoft cannot cancel or help turn on or off recurring billing for subscriptions purchased through a third-party retailer.

Find out how to troubleshoot issues redeeming Xbox digital codes and gift cards.

If there's an app you need to use that's being blocked, you can allow it through the firewall, instead of turning the firewall off. Under the Incoming connections section, there's a checkbox for Blocks all incoming connections, including those in the list of allowed apps.

If you sign in to your account while traveling or if you install a new app that signs in with your account, you may get an alert. We just need you to provide a security code so we know it was you, and that your account is safe.

Find answers to FAQs about denial of service (DoS) and distributed denial of service (DDoS) attacks when you're using the Xbox network on your Xbox console.

获取有关 Xbox 和 Microsoft Store 数字游戏购买退款条款和条件的详细信息。

If you don't see the Enable Copilot checkbox in the app, check which version of the app that you have. If necessary, update your version of the app on your device.

In certain countries and regions, mobile operator billing can be used as a payment option to buy subscriptions like Game Pass and content such as games, apps, music, HD movies, and TV shows on your Xbox console and Xbox.com.