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A popular tactic of criminals is the "fake order" scam. The way it works is that you get a message, usually in email or text, that appears to be a routine confirmation for an order. Of course, you never ordered whatever product or service it's confirming. The message looks common enough, and it says that money will be charged to your credit card or withdrawn from your bank account for the ...

Get an error message or error code when making a purchase on Xbox? Find out what they mean.

Find out how to troubleshoot issues redeeming Xbox digital codes and gift cards.

Phishing (pronounced: fishing) is an attack that attempts to steal your money, or your identity, by getting you to reveal personal information -- such as credit card numbers, bank information, or passwords -- on websites that pretend to be legitimate. Cybercriminals typically pretend to be reputable companies, friends, or acquaintances in a fake message, which contains a link to a phishing ...

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The new digital workflow provides a more secure, reliable, and user‑friendly activation experience and helps prevent fraud. While the process has been updated, offline activation capabilities remain supported. Customers who rely on traditional offline activation can continue using it without changes to their environment. The Product Activation Portal enables activation for a wide range of ...

Find out how to submit a request for a refund for a purchase of digital Xbox content.

Use the Information Protection viewer to view protected files in Windows, Android, iOS, or Edge.

Find solutions for Xbox account and profile issues, manage settings, and get support for your Xbox experience.