To return the item for a refund, go to your order history page, find the item, and select Refund information. Important You must request a refund for an unredeemed code within 14 days of making the purchase. If the code has been redeemed, we’re unable to process a refund, even if it’s within 14 days of purchase. For more info, visit:

When you see unexpected charges from Microsoft in a statement from your bank, credit card, or any other payment provider, we want to help you resolve your question as quickly as possible. If you don't recognize a charge on your account, go to the Manage your payments page of your Microsoft account dashboard and select "Investigate". Learn more.

You can stream select cloud playable games you own that are not included with Xbox Game Pass directly to some devices, including Xbox consoles, compatible smart TVs, Amazon Fire TV devices, and VR headsets with the Xbox app, or to supported smart phones, tablets, and PCs at xbox.com/play.

Every time you interact with E-tree on Microsoft Edge, Weather from MSN, or Microsoft Wallet, you'll earn points to grow a virtual seed into a virtual tree. Once the virtual tree is fully grown, a real tree will be planted on your behalf.

Learn how to contact Microsoft Store support to get help for your payment and billing issue.

You can check and update your location in Settings > System > Language & location. You may be required to provide payment option info before you can redeem a code. You will not accrue additional charges when the code is redeemed. Some codes may come with additional instructions for redemption.

Find the subscription in the list, select Manage, and then select Change how you pay. If you don't see Change how you pay, it could be because recurring billing isn't turned on. You won't be able to change how you pay if recurring billing is off, because the subscription has already been paid and will end when its duration expires.

Learn what to do if you see error C000-0013 when you try to install an Xbox 360 update from a disc.

It's free to use and it works with most modern web browsers. Click the Get button. Follow the on-screen instructions that are displayed for the particular web browser that you're using. If prompted, acknowledge any security messages to give OneNote Web Clipper permission to work with your browser.

To reset your console from the Xbox Startup Troubleshooter, select Reset this Xbox. When prompted, select Keep games and apps. Note This option will reset the OS and delete all potentially corrupted data without deleting your games or apps.