How to spot a "fake order" scam A popular tactic of criminals is the "fake order" scam. The way it works is that you get a message, usually in email or text, that appears to be a routine confirmation for an order. Of course, you never ordered whatever product or service it's confirming. The message looks common enough, and it says that money will be charged to your credit card or withdrawn ...

Find out how to check your order status or track a shipment for your existing Xbox service order.

Learn how to protect your PC, identity, and data from tech support scams.

Protect yourself from phishing Phishing (pronounced: fishing) is an attack that attempts to steal your money, or your identity, by getting you to reveal personal information -- such as credit card numbers, bank information, or passwords -- on websites that pretend to be legitimate. Cybercriminals typically pretend to be reputable companies, friends, or acquaintances in a fake message, which ...

要更改电子邮件地址或用于服务订单的退货交付地址，你需要取消订单，然后重新提交。 如果已经发出 Xbox 设备，但发现需要将其送至与订单上所列地址不同的地址，请与承运商联系。 如果你已发出控制器、电源或其他配件，或支付了将直接发送给你的货物的款项，但发现需要将更换产品发送到不 ...

A phishing email is an email that appears legitimate but is actually an attempt to get your personal information or steal your money. Some deceptive emails appear to be from a safe sender but, in fact, have a "spoofed" source address to fool you. Here are some ways to deal with phishing and spoofing scams in Outlook.com. Spoof intelligence in Exchange Online Protection helps prevent phishing ...

已过保修期服务费用 如果你的 Xbox 主机或配件不再符合标准有限保修的资格，则可能有资格享受免费保修服务。下表按设备类型概述已过保修期的服务费用。超出保修期的收费包括适用的税费（加拿大、印度和美国除外）。

Avoid and report Microsoft technical support scams Microsoft will never proactively reach out to you to provide unsolicited PC or technical support. If you receive a phone call claiming to be from Microsoft, or see a pop-up window on your PC with a fake warning message and a phone number to call and get your "issue" fixed, it's better to be safe and not click any links or provide any personal ...

Check the Xbox services, games, and apps for any service outages.

If you purchased a game or app from Microsoft, you may be able to request a refund. To request a refund on apps and games for use on Xbox, go to Request a refund for digital games. To learn about refund eligibility, select a tab below.