Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

Buy stuff from Microsoft Store online (from your mobile device, on Xbox One, in the Microsoft Store app on your Windows 10/11 or Windows 8.1 device, or via the web).

如果你从第三方零售商购买了 Microsoft 订阅，请联系其客户支持以取消或退款。 所有退款请求必须转到购买订阅的第三方零售商处进行处理，因为 Microsoft 未接收该付款。

Refunds are typically issued for requests meeting the following criteria: Requests are made within 14 days of the purchase date; Requests are for games in which you haven’t accumulated a significant amount of play time

Free. A Free badge means an active Microsoft 365 Family or Personal subscription isn't associated with the account you signed in with. Only the free web versions of Word, Excel, and PowerPoint are available to you. To access these apps in your browser, all you need to do is to sign in to Microsoft365.com with your Microsoft account and select the app you need from the app launcher .

在家：将你的主要 Xbox（如果有多个）设为常用 Xbox，这会让使用其档案登录该主机的任何人都能够使用你的 Game Pass 订阅。

In the following countries, you have the right to cancel a subscription that has recurring billing with immediate effect and receive a prorated refund as described in the Microsoft Consumer Subscription Prorated Refund Policy:

Why accounts are locked and disabled. Microsoft accounts are usually locked if the account holder has violated our Microsoft Services Agreement.Here are some common reasons why accounts are locked, though not all account locks occur for these reasons:

Check the Xbox services, games, and apps for any service outages.

Free. 免费锁屏提醒表示活动Microsoft 365 家庭版或个人订阅不与登录帐户相关联。. 只有 Word、Excel 和 PowerPoint 的免费 Web 版本可供使用。 若要在浏览器中访问这些应用，只需使用 Microsoft 帐户登录到 Microsoft365.com，并从应用启动器 选择所需的应用。. 免费试用Word、Excel 和 PowerPoint