Get help and support, whether you're shopping now or need help with a past purchase. Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

Troubleshooting verification code issues. Avoid and report Microsoft technical support scams. Learn how to unlock your Microsoft account and resolve 'account has been locked' error message.

If your system is asking you for your BitLocker recovery key, the following information may help you locate your recovery key and understand why you're being asked to provide it. Important: Microsoft support is unable to provide, or recreate, a lost BitLocker recovery key.

If you pre-ordered a game and want to cancel, you can do so up to 10 days before the game launches at: Order history. After this time, you may be billed, and you’ll need to request a refund to cancel your order. For more info about digital game pre-orders, see: Pre-order Xbox digital games in the Microsoft Store.

Check the Xbox services, games, and apps for any service outages.

With the PC Game Pass subscription, you get access to the Xbox Game Pass catalog on your Windows 10/11 device. Join Xbox Game Pass Ultimate to enjoy Xbox Game Pass on both your Windows device and Xbox console.

A Subscribed badge means a Microsoft 365 subscription such as Microsoft 365 Family or Personal is already associated with your account and you can access many of your subscription benefits including installing the desktop apps.

Use the Office offline installer to install Office 2016 or Office 2013 if you don't have an active Internet connection or you're having problems with slow speed or unreliable connections.

如果你的订阅已锁定，可能是因为你有过期未付余额。在此了解如何使你的帐户保持最新状态。

通过Microsoft 365 个人版或家庭订阅，你将始终拥有 Microsoft 提供的最新现代生产力工具，其中包含最新的功能、修补程序和安全更新。. 你还可以获得常年技术支持和 1 TB 的云存储空间来存储文件和照片，无需额外付费。. 使用 Microsoft 365 家庭版最多可以向订阅 ...