If your system is asking you for your BitLocker recovery key, the following information may help you locate your recovery key and understand why you're being asked to provide it. Important: Microsoft support is unable to provide, or recreate, a lost BitLocker recovery key.

If you pre-ordered a game and want to cancel, you can do so up to 10 days before the game launches at: Order history. After this time, you may be billed, and you’ll need to request a refund to cancel your order. For more info about digital game pre-orders, see: Pre-order Xbox digital games in the Microsoft Store.

With the PC Game Pass subscription, you get access to the Xbox Game Pass catalog on your Windows 10/11 device. Join Xbox Game Pass Ultimate to enjoy Xbox Game Pass on both your Windows device and Xbox console.

Use the Office offline installer to install Office 2016 or Office 2013 if you don't have an active Internet connection or you're having problems with slow speed or unreliable connections.

If you see a list of Android devices, choose the one you wish to pair with Phone Link to access your favorite apps, respond to texts, make calls, view photos, and more from your PC. Grant permissions on the Link to Windows app on your Android device. You are all set to use Phone Link.

You can link your social media account in one of two ways: Use the Xbox mobile app to scan the QR code. Select the Link option which will launch the Microsoft Edge app on Xbox. You can choose to link your Discord, Reddit, Steam, Twitch, or other social media account.

A Subscribed badge means a Microsoft 365 subscription such as Microsoft 365 Family or Personal is already associated with your account and you can access many of your subscription benefits including installing the desktop apps.

Make sure apps have access to the microphone. If your microphone isn't detected after updating Windows 11, you may need to give your apps permission to use it. Here's how: Select Start > Settings > Privacy & security > Microphone and make sure Microphone access is turned on.

Important: Office 2007 is no longer supported. Learn how to upgrade to a newer version. If you still need to install this version, you'll need an Office 2007 installation disc and a product key for the version you're trying to install.

Microsoft Defender is the simple way to protect your digital life and all of your devices. It's included as part of your Microsoft 365 Family, or Personal, subscription at no extra cost. Important: This article is about the Microsoft Defender app that is included with Microsoft 365 Family or Personal subscriptions.