In order to cancel the fake order, you'll either have to click a link or call them on the telephone. Either way, the ultimate goal of the scammers is to get you to give them some personal information. They'll claim it's for the purposes of canceling the fake order.

Contact your financial institution or credit card company and enquire about your purchasing allowances and whether you have permission to make online purchases with your payment option.

At best, the scammers are trying to get you to pay them to "fix" a nonexistent problem with your device or software.

Find out how to resolve your Xbox purchase error when you’re trying to buy something from the Microsoft Store.

Avoid tech support scams Tech support scams are an industry-wide issue where scammers use scare tactics to trick you into unnecessary technical support services that supposedly fix contrived device or software problems. At best the scammers are trying to get you to pay them to "fix" a nonexistent problem with your device or software. At worst they're trying to steal your personal or financial ...

Learn how to resolve error message "Your account is blocked from buying in Microsoft Store" when you see it on your Xbox console.

For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option. Update all your payment options for your Microsoft account in one place.

If none of these solutions work, wait 24 hours and then try making the purchase again. If you're still unable to make the purchase, use the Contact us button on the right side of this page for help.

Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option.