Learn how to prevent unauthorized purchases on your Xbox by creating Microsoft accounts for every person who uses that console.

Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or ...

Find out how to troubleshoot issues redeeming Xbox digital codes and gift cards.

Microsoft正在对永久许可证的激活体验进行现代化改造。 从 2025 年 12 月 3 日起，传统的基于电话的产品激活自动化过程已从电话转移到在线。 客户将改用产品激活门户： 产品激活门户 新的数字工作流提供更安全、更可靠且用户友好的激活体验，并有助于防止欺诈。 虽然该过程已更新，但脱机激活 ...

Get more information about managing your Xbox subscriptions, issues with billing, and more.

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This page provides support links for home users and support phone numbers for business users.

Learn how to cancel Xbox subscriptions, manage recurring billing, and stop future charges while retaining benefits until the subscription expires.

Find out how to report a player on Xbox who has behaved in an inappropriate way or posted inappropriate content.

Discover the differences between Microsoft 365 Copilot Chat and Microsoft 365 Copilot — explore features available with and without a license.