In certain countries and regions, mobile operator billing can be used as a payment option to buy subscriptions like Game Pass and content such as games, apps, music, HD movies, and TV shows on your Xbox console and Xbox.com.

Restore account credentials from Microsoft Authenticator You can restore or recover your account credentials saved by Microsoft Authenticator. Note: You can only backup and restore on the same device type. For example, accounts backed up using an iOS device cannot be restored on an Android device.

If you purchased a game or app from Microsoft, you may be able to request a refund. To request a refund on apps and games for use on Xbox, go to Request a refund for digital games. To learn about refund eligibility, select a tab below.

了解如何在中国下载适用于 Android 和 iOS 的 Microsoft Authenticator。

Learn how to submit a case review and understand Xbox enforcement history.

Learn how the Microsoft 365 Copilot app for Android or for iOS works with Microsoft 365 subscription.

If you want to turn off two-step verification and remove it for all devices, consoles, and apps that you use, follow the steps below. Important Because two-step verification is turned on, you’ll need two forms of identification to sign in to your account.

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Microsoft 365 subscriptions purchased from the app will be charged to your iTunes account and will automatically renew within 24 hours prior to the end of the current subscription period, unless auto-renewal is disabled beforehand.

使用适合 Android 和 iOS 设备的新版 Microsoft Edge，随时随地进行浏览。 Microsoft Edge 提供更好的保护和隐私，可以跨桌面和移动设备同步你的收藏夹、密码等。