A popular tactic of criminals is the "fake order" scam. The way it works is that you get a message, usually in email or text, that appears to be a routine confirmation for an order. Of course, you never ordered whatever product or service it's confirming. The message looks common enough, and it says that money will be charged to your credit card or withdrawn from your bank account for the ...

Learn how to approve child purchases on Xbox, manage spending limits, and ensure a safe gaming experience for your family.

Learn how to protect your PC, identity, and data from tech support scams.

Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or ...

Find out how to submit a request for a refund for a purchase of digital Xbox content.

How prepaid subscription time converts when upgrading to Game Pass Ultimate or Game Pass Premium When you upgrade to a Game Pass plan that includes benefits of a subscription you already have, we'll convert remaining prepaid time and apply it toward your new plan at the current conversion ratio. See below for Game Pass Ultimate and Game Pass Premium upgrade details.

The Microsoft Lens app will be retired from iOS and Android devices starting January 9, 2026, and will no longer be supported after February 9. You can continue to scan documents in the app until March 9, 2026.

Learn how to use mobile operator billing as a payment option to buy Xbox subscriptions, games, and other content.

Contact support in Outlook for iOS or Android Send feedback for Outlook for iOS or Android

針對在 Xbox 主機上購買和使用數位版遊戲的常見問題，尋找相關解答。