Provides information for avoiding and reporting Microsoft technical support scams.

Check your junk or spam folder if your bank sent your code via email. Check your network or cellular connectivity to make sure you’re connected. If you haven’t received the code after 3 minutes, select the Resend code button to receive a new code. The code I received didn’t work.

Learn how to recover a hacked or compromised account, what to do next, and how to prevent your account from being compromised in the future.

Here are some ways to recognize a phishing email: Urgent call to action or threats - Be suspicious of emails and Teams messages that claim you must click, call, or open an attachment immediately. Often, they'll claim you have to act now to claim a reward or avoid a penalty.

If you get an email from Microsoft account team and the email address domain is @accountprotection.microsoft.com, it is safe to trust the message and open it. Microsoft uses this domain to send email notifications about your Microsoft account.

Upload your own WebVTT captions and transcript file by selecting Video settings on the right-hand side of a video's player page. Expand the Transcripts and captions section if closed, then select Upload. In the dialog that appears, select the language of the file you’re uploading.

Learn what to do if your username and password have stopped working. If you sign in to your account while traveling or if you install a new app that signs in with your account, you may get an alert. We just need you to provide a security code so we know it was you, and that your account is safe.

Usually, you'll use your device's camera to capture a QR code on the site to get a new Verified ID, or a verification of an ID already on your device. You still use your password to access credentials to share with another organization.

Depending on the type of enforcement action or suspension you've received, your case may qualify for our appeals process. Note that Xbox device bans aren't eligible for a case review. For more info about device bans, visit:

Learn how to troubleshoot a "Secure HDCP" error when you try to watch a DVD or stream content in the Netflix app on your Xbox 360 console.