Learn how to track shipping and pending orders from Microsoft Store. You can use account.microsoft.com to track orders from Microsoft Store.

Learn how to use mobile operator billing as a payment option to buy Xbox subscriptions, games, and other content.

A popular tactic of criminals is the "fake order" scam. The way it works is that you get a message, usually in email or text, that appears to be a routine confirmation for an order. Of course, you never ordered whatever product or service it's confirming. The message looks common enough, and it says that money will be charged to your credit card or withdrawn from your bank account for the ...

You can view your order history online or on your Xbox One console.

Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or ...

If you purchased a product from Microsoft, you may be able to request a refund, exchange or a return. Items that may be eligible for a return, refund, or exchange include physical goods like a Surface, Xbox controller, virtual reality headset, or packaged software. You can request a return or exchange on your Microsoft account Order history page. Open Order history Find the relevant item and ...

This article will show you how to make purchases through the Xbox Store using your console, PC, or mobile device. You can use either real money or Xbox gift cards to make purchases on the Xbox Store. You can also access and use various accessibility features and settings to make your purchase experience more comfortable and convenient.

Press the Xbox button on your controller to open the guide, and then go to Profile & system > Settings > Account > Subscriptions. Select the subscription that you want to manage.

Need help with an Xbox console, an Xbox game or Xbox network? Find out how to get in touch with us.

If you have a Surface or Xbox, you can use your Microsoft account to check its warranty and make warranty claims. Your new Surface or Surface-branded accessory comes with a limited standard warranty. For more warranty details, see Warranty and Protection Plan Terms & Conditions. How to register your Microsoft device for warranty and service Before you can check your warranty or get service ...