Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or ...

Learn how to approve child purchases on Xbox, manage spending limits, and ensure a safe gaming experience for your family.

了解如何在移动设备、Windows 设备或 Xbox 主机上兑换 Microsoft/Xbox 礼品卡或其他代码。

Provides information for avoiding and reporting Microsoft technical support scams.

Learn how to recover a hacked or compromised account, what to do next, and how to prevent your account from being compromised in the future.

Get security info and tips about threat prevention, detection, and troubleshooting. Including tech support scams, phishing, and malware.

A phishing email is an email that appears legitimate but is actually an attempt to get your personal information or steal your money. Some deceptive emails appear to be from a safe sender but, in fact, have a "spoofed" source address to fool you. Here are some ways to deal with phishing and spoofing scams in Outlook.com. Spoof intelligence in Exchange Online Protection helps prevent phishing ...

Learn how to reset or change your Microsoft account password. Get help with a forgotten Microsoft account password.

Internet Explorer 11 has been permanently disabled through a Microsoft Edge update on certain versions of Windows 10. If any site you visit needs Internet Explorer 11, you can reload it with Internet Explorer mode in Microsoft Edge.

Find your product key in the confirmation email you received after buying Windows 10 or Windows 11 in a digital locker accessible through the retailer’s website.