Learn how to recover a hacked or compromised account, what to do next, and how to prevent your account from being compromised in the future.

Xbox Support offers help for Xbox, Game Pass, and billing questions. Get advice and customer service in the Xbox Support community.

Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or ...

Microsoft will never proactively reach out to you to provide unsolicited PC or technical support. If you receive a phone call claiming to be from Microsoft, or see a pop-up window on your PC with a fake warning message and a phone number to call and get your "issue" fixed, it's better to be safe and not click any links or provide any personal information.

PC Game Pass 计划允许你访问 Windows 上的一系列高质量电脑游戏。 体验 PC 版 Game Pass 的最佳方式是使用适用于 Windows 的 Xbox 应用，可从 Microsoft Store 或以下位置下载：

Learn how to update your security processor or TPM firmware to protect Windows 10 and your device from attacks by malicious software.

Get help when you experience performance issues with games on your PC.

Go to Settings and more > Settings > Profiles > Passwords . Next to the password you want to change, select More actions , and then select Edit. When prompted, authenticate yourself to the operating system to get access to the password information. After you successfully authenticate yourself, in the Edit password dialog, update your password, and then select Done.

如果在电脑上安装或更新游戏服务时遇到问题，或者你注意到电脑版 Xbox 应用启动时缺少内容，则可能需要下载并运行适用于电脑的游戏服务修复工具。

Microsoft Support is here to help you with Microsoft products. Find how-to articles, videos, and training for Microsoft Copilot, Microsoft 365, Windows, Surface, and more.