Learn how to manage your Microsoft subscription, including billing, renewal, and cancellation options.

Always check the sender's email address and confirm that it makes sense for the message you've received. 2. To whom it may concern. If they don't know your name, they can't withdraw any funds from your bank account.

I found a charge in my purchase history or someone else’s history, but I didn’t authorize the purchase

If you don't recognize a charge on your account, click here for guidance on how to investigate it.

Note Not all enforcements are eligible for case review. Ineligible enforcements include those with shorter duration periods, content takedowns with no accompanying service suspension, and suspensions that are no longer active.

若要在 Outlook.com 中获取支持，请单击此处或选择菜单栏上的帮助，然后输入查询。 如果自助服务无法解决问题，请向下滚动到“仍需要帮助？”，然后选择“是”。 若要在 Outlook.com 中联系我们，需要登录。

你可以随时取消 Xbox 订阅。 关闭定期计费将停止订阅的未来扣费，并使你在订阅到期之前使用其权益。 你也可能有资格立即取消并获得退款；但不是所有订阅费用都能退款。

需要更多帮助吗？ 无法登录？ 如果无法登录到Microsoft帐户，大多数问题都可以通过登录帮助程序工具进行识别。 登录帮助程序. 请联系支持人员. 有关技术支持，请转到联系Microsoft 支持，输入问题并选择“获取帮助”。 如果仍然需要帮助，请选择“联系支持人员”以转至最佳支持选项。

Try our Sign-in Helper for quick assistance signing in to your account:

添加新的登录方式. 若要添加验证登录的新方法，请： 登录到 Microsoft 帐户的 “高级安全选项 ”页。 登录. 选择“添加新的登录方式或验证”，然后选择接收安全代码的方式。