Learn how to manage your Microsoft subscription, including billing, renewal, and cancellation options.

Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

In the following countries, you have the right to cancel a subscription that has recurring billing with immediate effect and receive a prorated refund as described in the Microsoft Consumer Subscription Prorated Refund Policy:

Press the Xbox button on your controller to open the guide, and then go to Profile & system > Settings > Account > Subscriptions.; Select the subscription that you want to manage.

Press the Start button , and then enter store into the search bar.; Choose Microsoft Store from the results to open the app.; Select your account in the top-right corner of the screen, and then select Redeem code or gift cards.; Enter the 25-character code, select Next, and then follow the prompts.

Tips: While signing in, select Yes at the "Stay signed in?" prompt if you want to go straight to your mailbox next time (not recommended for shared computers). Alternatively, check the "Don't show this again" box and select No to be prompted for your password each time.. If you can't sign in, or have forgotten your username or password, use our sign-in troubleshooter.

Press the Xbox button to open the guide.; Select Profile & system > Add or switch > Add new > Forgot your account?; Enter in the details that you think are associated with your account. This can include an alternate email address or a phone number.

On the Choose an account screen, click the Microsoft account button.; On the Add your Microsoft account screen, enter the email address and password associated with your Microsoft account.; On the Make it yours screen, you'll have the option to make this Microsoft account your primary account. (This makes sign-in, settings, and syncing happen automatically for all other Microsoft services.)

Note: The steps to install the 2019, 2016, or 2013 versions of Office Professional Plus, Office Standard, or a stand-alone app such as Word or Project might be different if you got Microsoft 365 through one of the following: Microsoft Workplace Discount Program (formerly known as Home Use Program): If you bought Microsoft 365 for personal use through your company, see Install Office through ...

To create your profile, we recommend you use your Microsoft account email address. Using the same email address to sign in to Xbox allows you to manage your settings and billing information through a single account.