If you’re having sound or audio problems, the following suggestions might help. The tips are listed in order, so start with the first one, see if that helps, and then continue to the next one if it doesn’t.

If the USB recovery drive doesn’t work on your Surface. If you can’t boot from your USB recovery drive or don’t see the Recover from a drive option, you may need to ensure that the boot-from-USB function in the Surface BIOS is enabled or configure the boot order so the USB drive is the first option. For more info, see Boot Surface from a USB device.

You'll see the logo screen on your screen. Continue to hold the Volume Up button. Release the button when the UEFI screen appears. If you have a Windows Pro/Enterprise device (not a Windows Home device), you can then toggle off Type Cover port from the Devices menu and exit UEFI. Re-enter UEFI (press power + Volume Up) and toggle Type Cover port back on, then check if the Keyboard works in UEFI.

While you’re playing a game, press the Windows logo key + G to open Game Bar.

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Find out how to use Game Bar to capture game play, chat with friends, track achievements, and more.

Left bumper (2) and right bumper (8): These are oblong-shaped pressable controls that reside on the top of the controller to the left and right of the USB charging port.These controls are used to interact with games, apps, and the console interface. They are often used to let you jump between sections of the interface but have varied functionality depending on the game.

Learn how to open and run DxDiag.exe on Windows to collect device information and troubleshoot DirectX sound and video issues.

That verification method isn’t working right now: Sometimes the block may be tied to the verification method you are using.Try using another verification method connected to your account. For example, if you are using SMS to verify yourself and are hitting a block, try using an alternate email that is connected to the account to receive your authorization code.

Track your points and earn while gaming or shopping by downloading the Microsoft Rewards app to your Xbox console: Press the Xbox button to open the guide, and then go to Store.; Select Search, and then enter Microsoft Rewards into the search box.; Choose the Microsoft Rewards app from the results, and then download it to your console.