They'll want your name, address, phone number, and very likely your credit card or banking information. If you protest, they'll insist they only need that information to confirm your identity. Don't be fooled.

There are various reasons why a subscription can become locked for non-payment: The good news is that you can fix this yourself. You can designate another payment option for your subscription to pay the past-due balance. Just sign in to the Microsoft account that contains your subscriptions and follow the on-screen instructions.

When you upgrade to Xbox Game Pass Ultimate, we’ll convert any prepaid time you have on Xbox Game Pass or EA Play subscriptions and apply it toward Xbox Game Pass Ultimate at the current conversion ratio, up to a maximum of 36 months.

Learn how to cancel an Xbox subscription and check for refund eligibility in the “Canceling a subscription” section below. In the following countries, you have the right to cancel a subscription that has recurring billing with immediate effect and receive a prorated refund as described in the Microsoft Consumer Subscription Prorated Refund Policy:

This breach allegedly exposed up to 2.9 billion records with highly sensitive personal data of up to 170M people in the US, UK, and Canada (Bloomberg Law). This article provides detailed information about the breach, the data exposed, and recommended actions to help you stay safe.

Learn how to manage your Microsoft subscription, including billing, renewal, and cancellation options.

Digital Direct delivers game and subscription offers to your new Xbox console or Windows device as you set it up. No codes or cards needed! If you recently purchased a console that included Xbox games, an Xbox Game Pass, PC Game Pass, or Xbox All Access subscription, use the steps below to find your Digital Direct offers to redeem.

We'll show you self-help options first. Additional help is available if you need it, including live chat with a Microsoft specialist. Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

Learn how to use mobile operator billing as a payment option to buy Xbox subscriptions, games, and other content.

Hotmail is now Outlook.com. Learn how to sign in to access your Outlook.com, Hotmail, Live, or MSN email account.