Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or ...

Some Xbox subscriptions can be extended. Find out more about what the limitations are in your country or region.

A popular tactic of criminals is the "fake order" scam. The way it works is that you get a message, usually in email or text, that appears to be a routine confirmation for an order. Of course, you never ordered whatever product or service it's confirming. The message looks common enough, and it says that money will be charged to your credit card or withdrawn from your bank account for the ...

Find out how to manage your Xbox subscriptions to request a refund or cancel a recurring payment.

Support for Windows 10, Office 2016 and Office 2019 has ended on October 14, 2025. Learn more about your options for Windows 10 or for Office.

Need help with an Xbox console, an Xbox game, or Xbox network? Find out how to get in touch with us.

Discover the differences between Microsoft 365 Copilot Chat and Microsoft 365 Copilot — explore features available with and without a license.

Learn how to use the Gaming Services Repair Tool to troubleshoot installation and update issues with Gaming Services on PC.

如何兑换礼品卡、Xbox 下载代码或令牌 Microsoft和 Xbox 礼品卡、下载代码和令牌的工作方式相同：一旦兑换到Microsoft帐户，即可在 Windows 或 Xbox 上的 Microsoft Store 在线商店 花费余额，并且可以获取最新应用、游戏、电影和电视节目的下载。 在某些国家或地区，你还可以购买 Surface、Xbox 和配件。

Get info on how to sign up for, extend, or check the latest offers on subscriptions on your Xbox console.