Accessibility features for the Microsoft account website

Are you looking for help with your account or email? See Microsoft account help or the Outlook help center.

This article shows some of the ways we've made the Microsoft account website more accessible for people with disabilities. You can:

  • Navigate without a mouse by using keyboard shortcuts

  • Make pages easier to see by increasing contrast

  • Fix an untagged PDF document so your screen reader can read it

Note: These features are available to Microsoft account holders in the United States. If you’re outside of the United States, visit the Microsoft accessibility website to get a list of telephone numbers and addresses for Microsoft support services. Information about accessibility is available in other languages, including Japanese and French. You can also change your default language for Windows by going to Start  > Settings  > Time & Language > Langauge.

Use keyboard shortcuts

Note: By default, the Mozilla Firefox browser does not support the use of the TAB key for keyboard shortcuts. For information about turning on support for the TAB key, please refer to Firefox Help.

 

 To do this

Use this keyboard shortcut

Refresh the current view.

F5

Zoom in

CTRL + Plus sign

Zoom out

CTRL + Minus sign

Return to 100% zoom.

CTRL + 0

Select or clear a check box.

SPACE

Select the next item.

TAB

Select the previous item.

SHIFT + TAB

Perform the action for the selected item.

ENTER

Within views, navigate through an item list.

Arrow keys

Within views, navigate through multiple pages.

PAGE UP or PAGE DOWN

Within views, navigate to the first or last item on the current page.

HOME or END

Within views, navigate to the first or last item in a list.

CTRL + HOME or CTRL + END

Open the Internet Options dialog box in Internet Explorer, where you can change accessibility settings.

ALT + T, and then press O

 

For more keyboard shortcuts, see Windows keyboard shortcuts for accessibility.

View pages in high contrast

Most operating systems provide high contrast options. For information about high contrast mode and other accessibility options in Windows 7, Windows 8.1, and Windows 10, go to the Windows accessibility help page, and then select your operating system version from the drop-down list next to Browse categories. For any other operating system, consult the help content for that system.

To set high contrast for your browser:

For any other web browser, search for "High contrast views" in the help content for that browser.

Fix untagged PDF documents

Note: This procedure applies to Windows 8 or later, Adobe Acrobat Reader XI, and NVDA 2013.1 or later. It may work with older versions, but it hasn't been tested. 

To fix an untagged PDF document:

  1. Make sure NVDA is running.

  2. Start Adobe Acrobat and open the desired PDF file.

  3. You'll see a Reading Untagged Document dialog box if NVDA is running. In this dialog box:

    • Use ALT + R to move the focus to the Reading Order box, and select one of the options:

      • Infer reading order from document (recommended)

      • Left-to-right, top-to-bottom reading order 

      • Use reading order in raw print stream

    • Select how you want the document to be read:

      • Read the currently visible pages only. Use ALT + P to select.

      • Read the entire document. Use ALT + D to select. (recommended)

    • Use ALT + A to select the Always use the settings from the Reading Preferences (Do not show this dialog again) check box.

    • Use ALT + S or the ENTER key to press the Start button. If you need to cancel, use ALT + C instead.

Acrobat adds the necessary tags to the document. After Acrobat finishes this process, you can use NVDA's reading commands (including browse mode commands) to read the text, tables, and hyperlinks in the document. Use TAB and SHIFT+ TAB to move between hyperlinks.

Where can I learn more?

To learn more about Acrobat and accessibility, see http://www.adobe.com/accessibility/products/reader.html.

To learn more about NVDA, see http://www.nvaccess.org/.

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