A guide to help you identify and access your Microsoft account.
How to check if your email is a Microsoft account?
Go to the Microsoft account sign-in page at https://account.microsoft.com and enter your email address.
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If you see a message that says "That Microsoft account doesn't exist. Enter a different account or get a new one.", then the address you entered is not a Microsoft account. If you believe it should be:
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Check the spelling of the name and the domain, e.g. rachel or rachael and .com or .co.uk
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The account may have been closed. Learn more.
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If you see a password prompt, then your email is a Microsoft account.
How to access your Microsoft account?
If you have confirmed that your email is a Microsoft account, you can access it by following these steps:
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Go to the Microsoft account sign-in page and enter your email address and password.
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If you have forgotten your password, you can reset it by clicking on Forgot password? and following the instructions.
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If you have forgotten your email address, or you have other account sign in issues, use our Sign-in Helper tool below:
How to create a new Microsoft account?
If you don't have a Microsoft account, or you want to create a new one, you can follow these steps:
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Go to the Microsoft account sign-up page and click on Create account.
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Enter your preferred email address, or click on Get a new email address to get a new one from Microsoft. You can choose from @outlook.com or @hotmail.com domains.
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Create a strong password and click on Next.
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Enter your first and last name and click on Next.
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Select your country or region and your birthdate and click on Next.
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Enter the captcha code and click on Next.
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Verify your email address by entering the code that Microsoft sends to your email and click on Next.
