Email addresses and phone numbers associated with your Microsoft account are called aliases, and they use the same contacts, online storage, subscriptions, and account settings. Your aliases share a single password.
By default, all of your aliases can be used to sign in, but you can block sign-in for certain aliases.
This username has been turned off for sign-in. Try a different one.
If you see the error "This username has been turned off for sign-in. Try a different one." it means one or more of your email account aliases has been blocked from signing in.
To get around the error, use an alias that is not blocked for sign-in.
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If you are not sure which account the blocked alias is associated with, select Forgot your username? and enter the alias you're trying to use.
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We'll send an email with a code to the primary alias for that account - check your mailbox to see where the email has been sent and retrieve the code.
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Once the correct code has been entered, we will display the list of aliases which can be used to sign in.
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Sign in with an alias which allows sign-in.
See also
Need more help?
Can't sign in?
If you can't sign into your Microsoft account, most issues can be identified by our sign-in helper tool.Sign-in helper
Contact Support
For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option.
Important: To protect your account and its contents, our support agents are not allowed to send password reset links, or access and change account details.
