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While signing in to your organization's internal web apps or services, you might get an error message that says, in essence, "You can't get there from here." This message means your organization has put a policy in place that prevents your device from accessing your organization's resources. While you might end up having to contact your Helpdesk to fix this problem, here are a few things you can try first.

When you're not using a supported browser

If you get the message saying that you're trying to access your organization's sites from an unsupported browser, check which browser you're running.

To fix this problem, you must install and run a supported browser, based on your operating system. If you're using Windows 10, the supported browsers include Microsoft Edge, Internet Explorer, and Google Chrome. If you're using a different operating system, you can check the complete list of supported browsers.

When you need to sign in to the Edge browser

Your organization can require you to be signed in on the Edge browser with your work or school account as part of a security policy to protect access to resources. If that policy is in place, you might see a message like this:

message displayed when Edge browser sign-in is required 

  • Select Switch Microsoft Edge profiles to sign into the Edge browser with your work or school account (required to sign in with this account to this service, app, or website).

  • Select Sign out and sign in with a different account to sign out of the service, app, or website with your work or school account and sign in with a different account.

When you're not using a supported operating system

Make sure that you're running a supported version of the operating system, including:

  • Windows: Windows 7 or later.

  • Windows Server: Windows Server 2008 R2 or later.

  • macOS: macOS X or later.

  • Android and iOS: Latest version of Android and iOS mobile operating systems.

To avoid this message, you must install and run a supported operating system.

When your device isn't joined to your network

If you get the You can't get there from here message saying that your device is out-of-compliance with your organization's access policy, make sure you've joined your device to your organization's network.

The error message displayed when signed into the Edge browser.

To check whether your device is joined to your network

  1. Sign in to Windows using your work or school account. For example,

  2. Connect to your organization's network through a virtual private network (VPN) or DirectAccess.

  3. After you're connected, press the Windows logo key+L to lock your device.

  4. Unlock your device using your work or school account, and then try to access the problematic app or service again.

If you see the "You can't get there from here" error message again, select the More details link, and then contact your work or school account administrator with the details.

To join your device to your network

If your device isn't joined to your organization's network, you can do one of two things:

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