Back up my stuff

When you sign in with your Microsoft account on your Windows Phone 8.1, you can turn on a service that lets you automatically save important things to the cloud so you'll have a backup if something happens to your phone.

You can choose how your phone backs up your apps, settings, text messages, and photos and videos. In the App list, just go to Settings 

Settings Icon
> Backup.

Apps and settings backup

One of the toughest things about replacing a lost phone or upgrading is getting your accounts, apps, and settings just the way you like them on your new phone. To make the transition easier, we can back up:

  • Apps you've installed on your phone, along with high scores and progress from participating apps.
  • Passwords for your accounts.
  • Your call history.
  • Your Start screen layout and theme color.
  • Accounts you've set up on your phone.
  • Your Internet Explorer favorites.
  • Custom words you've added to your phone's dictionary.
  • Settings from your phone, including photos, messaging, email and accounts, lock screen, and Speech preferences.

Turn on apps and settings backup

  1. In the App list, tap Settings 
    Settings Icon
    > Backup.
  2. Tap Apps + settings.
  3. To back up your settings, turn on Settings backup 
    Toggle On Icon
    . To back up your apps, make sure Settings backup is turned on, and then turn on App backup 
    Toggle On Icon
    .

Text message backup

Automatically back up your SMS and MMS messages to the cloud. That way, if you get a new Windows Phone or reset your current one, you can restore your conversations when you set up the phone.

Turn on text message backup

  1. In the App list, tap Settings 
    Settings Icon
    > Backup.
  2. Tap Text messages, and then turn Text message backup on 
    Toggle On Icon
    or off 
    Toggle Off Icon
    .

Photo and video backup

Automatically upload your photos and videos to OneDrive and get to them later from any computer or device that connects to the web. (This might use your data plan and incur charges.)

Turn on auto upload

  1. In the App list, tap Settings 
    Settings Icon
    > Backup.
  2. Tap Photos + videos, and then choose one of the following for your photos and for your videos:
    • Tap Don't upload if you don't want to automatically upload your photos or videos.
    • Tap Good quality to automatically upload photos at a resolution that uses less data and OneDrive storage space. (This option isn't available for videos on Windows Phone 8.1.)
    • Tap Best quality to automatically upload photos or videos at the highest possible resolution.

Delete backups

  1. In the App list, tap Settings 
    Settings Icon
    > Backup.
  2. Tap Apps + settings, tap Manage backups (called Advanced on Windows Phone 8), and then do one of the following:
    • If you want to delete your entire backup, select the Settings backup check box and tap Delete.
    • If you only want to delete your app data, clear the Settings backup check box, select the App backup check box, and then tap Delete.

Restore a backup

  1. When you set up your new phone or reset it, sign in using the same Microsoft account you used when you created your backup.
  2. When you're prompted to restore your phone, tap the backup you want to use and then tap Next.
  3. If you're asked to verify your account, provide the necessary security code and then tap Next.
  4. Wait for the restore to complete and then tap Next.
  5. Do one of the following:
    • Enter passwords for your restored accounts and then tap Next.
    • Tap Skip if you want to enter your passwords later.
  6. Tap Done.

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Article ID: 11688 - Last Review: May 17, 2016 - Revision: 17

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