Get account help by email

Applies to: Microsoft account

If you can't sign in to your Microsoft account, first read our suggestions for what to do when you can't sign in to your Microsoft account. If that page doesn't help you, then follow these steps to get support by email: 

  1. Choose the link that best describes your issue.
  2. If you can't sign in to your account, choose Create one! to create a temporary account. 
  3. Fill out the support form; use your temporary email address if you created a temporary account in step 2.
  4. Once your issue is resolved, you can close your temporary Microsoft account.

If you still can't get into your account, you can try to Recover your Microsoft account by proving that you know information about it that no one else should. 

If you want to change your email address or phone number on file, see the Update security info section of Security info & security codes

Sorry, account help by email isn't available in all countries or regions.