Get account help by email

If you're having trouble getting into your account, try to Reset your password before using the support links.

To get help by email, you need to be signed in with a Microsoft account. If you can't sign in, select the problem you're having from the list below. That will take you to a sign-in page. Choose Sign up, then enter info to make a temporary account.

I'm having trouble signing in

I need help closing my account

I'm having problems receiving or using a security code

I need help to verify my security info

My problem isn't listed here

Sorry, account help by email isn't available in all countries or regions.

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Article ID: 12401 - Last Review: Apr 28, 2016 - Revision: 7

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