Fix Bluetooth problems in Windows 10

Applies to: Windows 10

Virtual Agent: Need help with Bluetooth?

If you run into problems trying to connect to a Bluetooth device, here are some troubleshooting steps to try.

Before you start


Check these things before you start troubleshooting Bluetooth on your device:

Check your product information

If you’re setting up a new device and Bluetooth is missing, check the product specifications to make sure it has Bluetooth capabilities. Some devices don’t have Bluetooth.

Make sure Bluetooth is turned on

If you're using a laptop with a physical Bluetooth switch on the body, make sure it’s switched on.

In Windows 10, there are two ways to check if Bluetooth is turned on. Here’s how:

  • Check in the taskbar. Select action center ( or ). If you don’t see Bluetooth, select Expand to reveal Bluetooth, then select Bluetooth to turn it on. You’ll see “Not connected” if your Windows 10 device isn’t paired to any Bluetooth accessories.
  • Check in Settings. Select Select the Start  button, then select Settings  > Devices   > Bluetooth & other devices . Make sure Bluetooth is turned on.

Check your Bluetooth device

Make sure your device is turned on, is charged or has fresh batteries, and is in range of the PC you want to connect to. Then, try the following:

  • Turn off your Bluetooth device, wait a few seconds, then turn it back on.
  • Make sure your Bluetooth device is in range. If your Bluetooth device is unresponsive or sluggish, check to make sure it’s not too close to any other USB device that’s plugged into a USB 3.0 port. Unshielded USB devices can sometimes interfere with Bluetooth connections.

Check your PC

On the PC you want to pair to:

  • Make sure airplane mode is off: Select Start , then select Settings > Network & Internet  > Airplane mode . Make sure Airplane mode is turned off.
  • Turn Bluetooth on and off: Select Start , then select Settings  > Devices  > Bluetooth & other devices . Turn off Bluetooth, wait a few seconds, then turn it back on.
  • Remove the Bluetooth device, then add it again: Select Start , then select Settings  > Devices  > Bluetooth & other devices .. In Bluetooth, select the device you’re having problems connecting to, and then select Remove device > Yes. To learn more about pairing your Bluetooth device again, see Connect a Bluetooth device.

When Bluetooth doesn't work or the Bluetooth icon is missing


Try these steps if your Bluetooth isn't working. Here are some other common problems:

  • The Bluetooth icon is missing or Bluetooth can't be turned on or off. 
  • Bluetooth doesn't work after a Windows 10 update is installed.
  • Bluetooth doesn't work after you upgrade to Windows 10 from Windows 8.1 or Windows 7.
  • Bluetooth doesn't appear in Device Manager, and there are no unknown devices listed.

To get started, select a heading to see more info. 

Troubleshoot problems with Bluetooth accessories


If you can turn on Bluetooth but are having problems pairing or using a Bluetooth accessory, use the following methods for troubleshooting common problems with Bluetooth accessories.

You should also check your device manufacturer's website, especially if you have other Bluetooth devices that are working. The device manufacturer will probably have more detailed, product-specific information and troubleshooting steps.

To get started, select a heading to see more info.