Here are several ways to import photos and videos from your phone, camera, other device, or disc.
Import isn't available if you're looking at a single picture in full screen view.
The photos and videos are saved in the Pictures folder in a subfolder named with the date (for example, 2013-09-10).
You can use AutoPlay to determine what happens when you connect a device to your PC. For example, set it so that every time you plug in a storage card, the Photos app opens and you select which photos and videos to import. You might need to turn on your device's multimedia transport control before AutoPlay can find it.
Most devices with a wireless connection automatically upload photos and videos. This list gives suggestions on how to set up automatic uploading, but see your device manufacturer’s website for more info.
There are many possible reasons a PC can’t see a device. Here’s a list of things to try when you get that message.
Article ID: 17450 - Last Review: Aug 31, 2016 - Revision: 14