A booklet layout setting does not work when you print a multiple-page document in Windows 7 or in Windows Server 2008 R2 if you use a printer driver that uses Unidrv.dll

Applies to: Windows Server 2008 R2Windows 7

Symptoms


Consider the following scenario:
  • You install a printer driver that uses Microsoft Universal Printer Driver (Unidrv.dll) on a computer that is running Windows 7 or Windows Server 2008 R2.
  • In Word 2010, Excel 2010, or PowerPoint 2010, you print a multiple-page document by using a booklet layout setting.
In this scenario, the document is not printed in the booklet layout.

Cause


This issue occurs because the booklet layout setting of the print job is incorrectly dropped when the Print spooler service transfers data between some print tickets and some DEVMODE structures.

Resolution


Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2008 R2 or Windows 7.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Locale.gpdNot applicable14,08810-Jun-200921:38Not applicable
Msxpsinc.gpdNot applicable7310-Jun-200921:38Not applicable
Msxpsinc.ppdNot applicable7210-Jun-200921:38Not applicable
Mxdwdrv.dll0.3.7600.20723781,31201-Jun-201004:56x86
P6disp.gpdNot applicable25,48910-Jun-200921:33Not applicable
P6font.gpdNot applicable3,29310-Jun-200921:33Not applicable
Pcl4res.dll0.3.5479.0292,35214-Jul-200901:07x86
Pcl5eres.dll0.3.5479.01,057,79214-Jul-200901:07x86
Pcl5ures.dll0.3.5479.01,058,30414-Jul-200901:07x86
Pclxl.dll0.3.5479.0207,87214-Jul-200900:55x86
Pclxl.gpdNot applicable10,37510-Jun-200921:33Not applicable
Pjl.gpdNot applicable1,15610-Jun-200921:33Not applicable
Pjlmon.dll6.1.7600.1638517,40814-Jul-200901:16x86
Ps5ui.dll0.3.7600.20723726,01601-Jun-201004:56x86
Pscript.hlpNot applicable26,03810-Jun-200921:23Not applicable
Pscript.ntfNot applicable1,060,54810-Jun-200921:38Not applicable
Pscript5.dll0.3.7600.20723542,20801-Jun-201004:56x86
Pscrptfe.ntfNot applicable1,288,25210-Jun-200921:38Not applicable
Ps_schm.gdlNot applicable5,56110-Jun-200921:38Not applicable
Stddtype.gdlNot applicable23,81210-Jun-200921:38Not applicable
Stdnames.gpdNot applicable14,36210-Jun-200921:38Not applicable
Stdschem.gdlNot applicable59,11610-Jun-200921:38Not applicable
Stdschmx.gdlNot applicable2,27810-Jun-200921:38Not applicable
Ttfsub.gpdNot applicable69810-Jun-200921:38Not applicable
Unidrv.dll0.3.7600.16385375,29614-Jul-200901:16x86
Unidrv.hlpNot applicable21,22510-Jun-200921:23Not applicable
Unidrvui.dll0.3.7600.20723747,52001-Jun-201004:56x86
Unires.dll0.3.7600.16385762,36814-Jul-200901:07x86
Xpssvcs.dll6.1.7600.20723930,81601-Jun-201004:59x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Locale.gpdNot applicable14,08810-Jun-200920:59Not applicable
Msxpsinc.gpdNot applicable7310-Jun-200920:59Not applicable
Msxpsinc.ppdNot applicable7210-Jun-200920:59Not applicable
Mxdwdrv.dll0.3.7600.20723715,26401-Jun-201005:37x64
P6disp.gpdNot applicable25,48910-Jun-200920:53Not applicable
P6font.gpdNot applicable3,29310-Jun-200920:53Not applicable
Pcl4res.dll0.3.5479.0292,35214-Jul-200901:30x64
Pcl5eres.dll0.3.5479.01,057,79214-Jul-200901:30x64
Pcl5ures.dll0.3.5479.01,058,30414-Jul-200901:30x64
Pclxl.dll0.3.5479.0207,87214-Jul-200901:19x64
Pclxl.gpdNot applicable10,37510-Jun-200920:53Not applicable
Pjl.gpdNot applicable1,15610-Jun-200920:53Not applicable
Pjlmon.dll6.1.7600.1638522,01614-Jul-200901:41x64
Ps5ui.dll0.3.7600.20723847,36001-Jun-201005:36x64
Pscript.hlpNot applicable26,03810-Jun-200920:40Not applicable
Pscript.ntfNot applicable1,062,73210-Jun-200920:59Not applicable
Pscript5.dll0.3.7600.20723629,76001-Jun-201005:36x64
Pscrptfe.ntfNot applicable1,293,18010-Jun-200920:59Not applicable
Ps_schm.gdlNot applicable5,56110-Jun-200920:59Not applicable
Stddtype.gdlNot applicable23,81210-Jun-200920:59Not applicable
Stdnames.gpdNot applicable14,36210-Jun-200920:59Not applicable
Stdschem.gdlNot applicable59,11610-Jun-200920:59Not applicable
Stdschmx.gdlNot applicable2,27810-Jun-200920:59Not applicable
Ttfsub.gpdNot applicable69810-Jun-200920:59Not applicable
Unidrv.dll0.3.7600.16385479,23214-Jul-200901:41x64
Unidrv.hlpNot applicable21,22510-Jun-200920:40Not applicable
Unidrvui.dll0.3.7600.20723884,22401-Jun-201005:36x64
Unires.dll0.3.7600.16385762,36814-Jul-200901:30x64
Xpssvcs.dll6.1.7600.207231,576,44801-Jun-201005:40x64
For all supported IA-64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Locale.gpdNot applicable14,08810-Jun-200921:03Not applicable
Msxpsinc.gpdNot applicable7310-Jun-200921:03Not applicable
Msxpsinc.ppdNot applicable7210-Jun-200921:03Not applicable
Mxdwdrv.dll0.3.7600.207231,480,19201-Jun-201004:18IA-64
P6disp.gpdNot applicable25,48910-Jun-200920:57Not applicable
P6font.gpdNot applicable3,29310-Jun-200920:57Not applicable
Pcl4res.dll0.3.5479.0292,35214-Jul-200901:38IA-64
Pcl5eres.dll0.3.5479.01,057,79214-Jul-200901:38IA-64
Pcl5ures.dll0.3.5479.01,058,30414-Jul-200901:38IA-64
Pclxl.dll0.3.5479.0207,87214-Jul-200901:26IA-64
Pclxl.gpdNot applicable10,37510-Jun-200920:57Not applicable
Pjl.gpdNot applicable1,15610-Jun-200920:57Not applicable
Pjlmon.dll6.1.7600.1638556,32014-Jul-200901:48IA-64
Ps5ui.dll0.3.7600.207231,565,69601-Jun-201004:17IA-64
Pscript.hlpNot applicable26,03810-Jun-200920:44Not applicable
Pscript.ntfNot applicable1,062,73210-Jun-200921:04Not applicable
Pscript5.dll0.3.7600.207231,159,16801-Jun-201004:17IA-64
Pscrptfe.ntfNot applicable1,293,18010-Jun-200921:04Not applicable
Ps_schm.gdlNot applicable5,56110-Jun-200921:03Not applicable
Stddtype.gdlNot applicable23,81210-Jun-200921:03Not applicable
Stdnames.gpdNot applicable14,36210-Jun-200921:03Not applicable
Stdschem.gdlNot applicable59,11610-Jun-200921:03Not applicable
Stdschmx.gdlNot applicable2,27810-Jun-200921:03Not applicable
Ttfsub.gpdNot applicable69810-Jun-200921:03Not applicable
Unidrv.dll0.3.7600.163851,152,51214-Jul-200901:49IA-64
Unidrv.hlpNot applicable21,22510-Jun-200920:44Not applicable
Unidrvui.dll0.3.7600.207231,651,71201-Jun-201004:18IA-64
Unires.dll0.3.7600.16385762,36814-Jul-200901:38IA-64
Xpssvcs.dll6.1.7600.207233,529,72801-Jun-201004:21IA-64

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about the DEVMODE structure, view the following Microsoft website:For more information about how to create a booklet in Microsoft Office Word 2007, view the following Microsoft website:For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
File nameUpdate.mum
File versionNot applicable
File size1,627
Date (UTC)01-Jun-2010
Time (UTC)10:05
PlatformNot applicable
File nameX86_ntprint.inf_31bf3856ad364e35_6.1.7600.16601_none_3b29770f1bc9293a.manifest
File versionNot applicable
File size17,871
Date (UTC)01-Jun-2010
Time (UTC)10:10
PlatformNot applicable
File nameX86_ntprint.inf_31bf3856ad364e35_6.1.7600.20723_none_3b9f749634f53394.manifest
File versionNot applicable
File size17,871
Date (UTC)01-Jun-2010
Time (UTC)10:10
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameAmd64_ntprint.inf_31bf3856ad364e35_6.1.7600.16601_none_97481292d4269a70.manifest
File versionNot applicable
File size17,933
Date (UTC)01-Jun-2010
Time (UTC)10:13
PlatformNot applicable
File nameAmd64_ntprint.inf_31bf3856ad364e35_6.1.7600.20723_none_97be1019ed52a4ca.manifest
File versionNot applicable
File size17,933
Date (UTC)01-Jun-2010
Time (UTC)10:13
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,049
Date (UTC)01-Jun-2010
Time (UTC)10:05
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
File nameIa64_ntprint.inf_31bf3856ad364e35_6.1.7600.16601_none_3b2b1b051bc73236.manifest
File versionNot applicable
File size17,873
Date (UTC)01-Jun-2010
Time (UTC)10:05
PlatformNot applicable
File nameIa64_ntprint.inf_31bf3856ad364e35_6.1.7600.20723_none_3ba1188c34f33c90.manifest
File versionNot applicable
File size17,873
Date (UTC)01-Jun-2010
Time (UTC)10:05
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,451
Date (UTC)01-Jun-2010
Time (UTC)10:05
PlatformNot applicable