Stop error in Windows Server 2003 or in Windows Server 2008 R2 if a computer has some iSCSI disks and the computer is under a heavy stress situation: "0x000000D1"

Applies to: Microsoft Windows Server 2003 Service Pack 2Microsoft Windows Server 2003 Web EditionMicrosoft Windows Server 2003 Datacenter Edition (32-bit x86) More

Symptoms


If you install one or more Internet SCSI (iSCSI) disks on a computer that is running Windows Server 2003 or Windows Server 2008 R2 , the computer may restart unexpectedly under a heavy stress situation. Additionally, you receive the following Stop error message:
Stop 0x000000D1 (parameter1, parameter2, parameter3, parameter4)
The DRIVER_IRQL_NOT_LESS_OR_EQUAL
Note
  • The parameters in this error message vary, depending on the configuration of the computer.
  • Not all "0x000000D1" Stop errors are caused by this issue.

Cause


This issue occurs because of a race condition in the msiscsi.sys driver. When the race condition occurs, the driver tries to complete a request two times in different threads. Therefore, you receive the Stop error message that is mentioned in the "Symptoms" section.

Resolution


Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows Server 2003 Service Pack 2 (SP2)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
For more information about how to obtain a Windows Server 2003 service pack or a Windows XP Professional x64 Edition service pack, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Server 2003 file information notes
  • In addition to the files that are listed in these tables, this hotfix also installs an associated security catalog file (KBnumber.cat) that is signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2003
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Iscsiprt.sys5.2.3790.477473,72813-Sep-201014:10x86SP2SP2QFE
Msiscsi.sys5.2.3790.4774150,52813-Sep-201014:10x86SP2SP2QFE
For all supported x64-based versions of Windows Server 2003
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Iscsiprt.sys5.2.3790.4774119,29614-Sep-201008:31x64SP2SP2QFE
Msiscsi.sys5.2.3790.4774237,05614-Sep-201008:31x64SP2SP2QFE
For all supported IA-64-based versions of Windows Server 2003
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Iscsiprt.sys5.2.3790.4774244,22414-Sep-201008:31IA-64SP2SP2QFE
Msiscsi.sys5.2.3790.4774434,68814-Sep-201008:31IA-64SP2SP2QFE
Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    VersionProductSR_LevelService branch
    6.1.760
    0.
    21xxx
    Windows Server 2008 R2RTMLDR
    6.1.760
    1.
    21xxx
    Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Msiscsi.sys6.1.7600.21090273,77615-Nov-201106:46x64
Msiscsi.sys6.1.7601.21860273,77615-Nov-201106:21x64
For all supported IA-64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Msiscsi.sys6.1.7600.21090681,32815-Nov-201106:00IA-64
Msiscsi.sys6.1.7601.21860681,32815-Nov-201105:43IA-64

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Server 2008 R2

Additional files for all supported x64-based versions of Windows Server 2008 R2
File nameAmd64_iscsi.inf_31bf3856ad364e35_6.1.7600.21090_none_9932646826821ae2.manifest
File versionNot Applicable
File size2,460
Date (UTC)15-Nov-2011
Time (UTC)09:52
PlatformNot Applicable
File nameAmd64_iscsi.inf_31bf3856ad364e35_6.1.7601.21860_none_9b395af6238ffce0.manifest
File versionNot Applicable
File size2,460
Date (UTC)15-Nov-2011
Time (UTC)09:52
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size2,301
Date (UTC)15-Nov-2011
Time (UTC)09:42
PlatformNot Applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
File nameIa64_iscsi.inf_31bf3856ad364e35_6.1.7600.21090_none_3d156cda6e22b2a8.manifest
File versionNot Applicable
File size2,458
Date (UTC)15-Nov-2011
Time (UTC)09:42
PlatformNot Applicable
File nameIa64_iscsi.inf_31bf3856ad364e35_6.1.7601.21860_none_3f1c63686b3094a6.manifest
File versionNot Applicable
File size2,458
Date (UTC)15-Nov-2011
Time (UTC)09:42
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size1,933
Date (UTC)15-Nov-2011
Time (UTC)09:42
PlatformNot Applicable