"0x800423f3 - VSS_E_WRITERERROR_RETRYABLE" error occurs when you perform a System State backup operation in Windows Server 2008 or in Windows Vista

Applies to: Windows Server 2008 EnterpriseWindows Server 2008 Enterprise without Hyper-VWindows Server 2008 Datacenter More

Symptoms


Consider the following scenario:
  • You create lots of volumes on a computer that is running Windows Server 2008 or Windows Vista. For example, you create 400 volumes.
  • You perform a System State backup operation on the computer.
In this scenario, the backup operation fails, and you receive the following error message:
0x800423f3 - VSS_E_WRITERERROR_RETRYABLE
For example, this issue may occur when you perform a System State backup operation on a Microsoft System Center Data Protection Manager (DPM) server.

Note
A DPM server usually has lots of volumes.

Cause


This issue occurs because the XML parse stack exceeds a limit when there are lots of volumes.

In a Windows System State backup operation, the Automated System Recovery (ASR) writer enumerates all the current volumes on the computer, and the XML parser parses the attributes of the volumes.

Resolution


Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem that is described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Vista Service Pack 2 (SP2) or Windows Server 2008 Service Pack 2 (SP2). For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:

935791

How to obtain the latest Windows Vista service pack

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849

How to obtain the latest service pack for Windows Server 2008

Registry information

You do not have to make any changes to the registry to use this hotfix.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix replaces the following hotfix:
983425 The System State backup operation fails together with the "0x800423f3" error in Windows Server 2008 and in Windows Vista

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Vista and Windows Server 2008 file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    VersionProductSR_LevelService branch
    6.0.600
    2.
    22xxx
    Windows Vista and Windows Server 2008SP2LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are very important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
File nameFile versionFile sizeDateTimePlatform
Wbengine.exe6.0.6002.22525919,55215-Nov-201014:14x86
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
File nameFile versionFile sizeDateTimePlatform
Wbengine.exe6.0.6002.225251,149,95215-Nov-201014:31x64

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684

Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008
File nameX86_0002e858f41cd2277c9320b4c0fda9d8_31bf3856ad364e35_6.0.6002.22525_none_56efc20d47b84639.manifest
File versionNot applicable
File size703
Date (UTC)16-Nov-2010
Time (UTC)06:09
PlatformNot applicable
File nameX86_microsoft-windows-blb-engine-main_31bf3856ad364e35_6.0.6002.22525_none_e641738f160f806d.manifest
File versionNot applicable
File size12,539
Date (UTC)15-Nov-2010
Time (UTC)16:57
PlatformNot applicable
Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008
File nameAmd64_cc3ebd832481f713167b4509543faf24_31bf3856ad364e35_6.0.6002.22525_none_637323f2c82ea607.manifest
File versionNot applicable
File size707
Date (UTC)16-Nov-2010
Time (UTC)06:09
PlatformNot applicable
File nameAmd64_microsoft-windows-blb-engine-main_31bf3856ad364e35_6.0.6002.22525_none_42600f12ce6cf1a3.manifest
File versionNot applicable
File size12,571
Date (UTC)15-Nov-2010
Time (UTC)17:15
PlatformNot applicable