An error message is logged in Sync Center when the offline synchronization for a user’s home folder fails in Windows 7 or in Windows Server 2008 R2: "Object name not found"

Applies to: Windows 7 EnterpriseWindows 7 ProfessionalWindows 7 Ultimate

Symptoms


Consider the following scenario:
  • You enable the Offline Files feature on a computer that is running Windows 7 or Windows Server 2008 R2.
  • You redirect a user’s home folder on the computer to a network share.
  • You try to synchronize the home folder when the computer is offline.
In this scenario, the offline synchronization may fail. Additionally, an error message that resembles the following may be logged in Sync Center:
Object name not found.

This issue occurs if the current user does not have permission to access other users' files that are located in the root folder of the network share.

Resolution


Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    VersionProductSR_LevelService branch
    6.1.760  0.
    20xxx
    Windows 7 and Windows Server 2008 R2RTMLDR
    6.1.760  1.
    21xxx
    Windows 7 and Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Cscsvc.dll6.1.7600.20879545,79213-Jan-201105:38x86
Microsoft-windows-offlinefiles.mofNot applicable1,77613-Jul-200920:25Not applicable
Cscsvc.dll6.1.7601.21640546,30413-Jan-201105:35x86
Microsoft-windows-offlinefiles.mofNot applicable1,77613-Jul-200920:25Not applicable
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Cscsvc.dll6.1.7600.20879692,22413-Jan-201106:16x64
Microsoft-windows-offlinefiles.mofNot applicable1,77613-Jul-200920:20Not applicable
Cscsvc.dll6.1.7601.21640692,22413-Jan-201106:20x64
Microsoft-windows-offlinefiles.mofNot applicable1,77613-Jul-200920:20Not applicable

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about the Offline Files feature, visit the following Microsoft website: For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
File nameUpdate.mum
File versionNot applicable
File size2,292
Date (UTC)13-Jan-2011
Time (UTC)15:53
PlatformNot applicable
File nameX86_08824c6c2543a71ac4ba57eba18c90c5_31bf3856ad364e35_6.1.7601.21640_none_a1b3287b0041a1f2.manifest
File versionNot applicable
File size708
Date (UTC)13-Jan-2011
Time (UTC)15:53
PlatformNot applicable
File nameX86_11b796c5c65affff84791ec324dd5d03_31bf3856ad364e35_6.1.7600.20879_none_63555b33dc36c5f6.manifest
File versionNot applicable
File size708
Date (UTC)13-Jan-2011
Time (UTC)15:53
PlatformNot applicable
File nameX86_microsoft-windows-offlinefiles-service_31bf3856ad364e35_6.1.7600.20879_none_0a425da4dbc5b7bc.manifest
File versionNot applicable
File size56,703
Date (UTC)13-Jan-2011
Time (UTC)06:17
PlatformNot applicable
File nameX86_microsoft-windows-offlinefiles-service_31bf3856ad364e35_6.1.7601.21640_none_0c4027d4d8dbebc6.manifest
File versionNot applicable
File size56,703
Date (UTC)13-Jan-2011
Time (UTC)06:10
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameAmd64_451e7d3baf68e5dcbcecec29aa4f9411_31bf3856ad364e35_6.1.7600.20879_none_36651c3a6ff409c1.manifest
File versionNot applicable
File size712
Date (UTC)13-Jan-2011
Time (UTC)15:53
PlatformNot applicable
File nameAmd64_68a8281689f08ab404ba4781063d9b36_31bf3856ad364e35_6.1.7601.21640_none_dc2fa81446237695.manifest
File versionNot applicable
File size712
Date (UTC)13-Jan-2011
Time (UTC)15:53
PlatformNot applicable
File nameAmd64_microsoft-windows-offlinefiles-service_31bf3856ad364e35_6.1.7600.20879_none_6660f928942328f2.manifest
File versionNot applicable
File size56,710
Date (UTC)13-Jan-2011
Time (UTC)07:04
PlatformNot applicable
File nameAmd64_microsoft-windows-offlinefiles-service_31bf3856ad364e35_6.1.7601.21640_none_685ec35891395cfc.manifest
File versionNot applicable
File size56,710
Date (UTC)13-Jan-2011
Time (UTC)07:03
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,308
Date (UTC)13-Jan-2011
Time (UTC)15:53
PlatformNot applicable