Wrong printer forms for network printers are used in Windows Server 2008 or in Windows Vista

S’applique à : Windows Server 2008 DatacenterWindows Server 2008 Datacenter without Hyper-VWindows Server 2008 Enterprise

Symptoms


Consider the following scenario:
  1. You configure a domain user account that uses a roaming profile.
  2. You use the user account to log on to several computers that are running Windows Server 2008 or Windows Vista. For example, you use the user account to log on to a Terminal Server farm. Inside this session, you are connecting to a network printer.
  3. You install or reinstall Windows Server 2008 or Windows Vista on a computer.
  4. You use the user account to log on to the computer.
In this scenario, some printer forms are not available for the network printers on the computer. This problem causes garbled data in the printed documents.

Cause


The issue occurs because the print spooler service does not correctly synchronize all printer forms for network printers from the remote print server when roaming profiles are used.

Resolution


Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem that is described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows Vista Service Pack 2 (SP2)
  • Windows Server 2008 Service Pack 2 (SP2)
For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:

935791

How to obtain the latest Windows Vista service pack

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849

How to obtain the latest service pack for Windows Server 2008

Registry information

You do not have to make any changes to the registry to use this hotfix.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Vista and Windows Server 2008 file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the operating system to which each hotfix actually applies.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    VersionProductSR_LevelService branch
    6.0.600
    2.
    22xxx
    Windows Vista and Windows Server 2008SP2LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
File nameFile versionFile sizeDateTimePlatform
Printcom.dll6.0.6002.2255237,37621-Dec-201015:52x86
Win32spl.dll6.0.6002.22552442,88021-Dec-201015:52x86
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
File nameFile versionFile sizeDateTimePlatform
Printcom.dll6.0.6002.2255244,54421-Dec-201016:18x64
Win32spl.dll6.0.6002.22552684,54421-Dec-201016:18x64
Printcom.dll6.0.6002.2255237,37621-Dec-201015:52x86
Win32spl.dll6.0.6002.22552442,88021-Dec-201015:52x86
For all supported IA-64-based versions of Windows Server 2008
File nameFile versionFile sizeDateTimePlatform
Printcom.dll6.0.6002.2255298,81621-Dec-201015:30IA-64
Win32spl.dll6.0.6002.225521,358,33621-Dec-201015:31IA-64
Printcom.dll6.0.6002.2255237,37621-Dec-201015:52x86
Win32spl.dll6.0.6002.22552442,88021-Dec-201015:52x86

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684

Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008
File nameUpdate.mum
File versionNot applicable
File size3,065
Date (UTC)21-Dec-2010
Time (UTC)21:29
PlatformNot applicable
File nameX86_366275cd8a0f3495ebd5f64e68e34e0d_31bf3856ad364e35_6.0.6002.22552_none_b4c34fb9780a995b.manifest
File versionNot applicable
File size718
Date (UTC)21-Dec-2010
Time (UTC)21:29
PlatformNot applicable
File nameX86_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.0.6002.22552_none_3baf47ae8754a354.manifest
File versionNot applicable
File size48,324
Date (UTC)21-Dec-2010
Time (UTC)16:07
PlatformNot applicable
Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008
File nameAmd64_dd7e520ce315dc3c4e70390f71dec6e2_31bf3856ad364e35_6.0.6002.22552_none_46b7618cd0f2b6a9.manifest
File versionNot applicable
File size1,086
Date (UTC)21-Dec-2010
Time (UTC)21:29
PlatformNot applicable
File nameAmd64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.0.6002.22552_none_97cde3323fb2148a.manifest
File versionNot applicable
File size48,362
Date (UTC)21-Dec-2010
Time (UTC)16:31
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size3,089
Date (UTC)21-Dec-2010
Time (UTC)21:29
PlatformNot applicable
File nameWow64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.0.6002.22552_none_a2228d847412d685.manifest
File versionNot applicable
File size49,128
Date (UTC)21-Dec-2010
Time (UTC)15:56
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008
File nameIa64_e84e475fa6311e203a815d562ec47f73_31bf3856ad364e35_6.0.6002.22552_none_0d64c95425cc5ac0.manifest
File versionNot applicable
File size1,084
Date (UTC)21-Dec-2010
Time (UTC)21:29
PlatformNot applicable
File nameIa64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.0.6002.22552_none_3bb0eba48752ac50.manifest
File versionNot applicable
File size48,343
Date (UTC)21-Dec-2010
Time (UTC)15:40
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,593
Date (UTC)21-Dec-2010
Time (UTC)21:29
PlatformNot applicable
File nameWow64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.0.6002.22552_none_a2228d847412d685.manifest
File versionNot applicable
File size49,128
Date (UTC)21-Dec-2010
Time (UTC)15:56
PlatformNot applicable