Black shapes are printed instead of gradient-filled images when you print a document from a Windows 7-based or Windows Server 2008 R2-based computer

Applies to: Windows 7 EnterpriseWindows 7 Home BasicWindows 7 Home Premium

Symptoms


You print a document that contains gradient-filled images by using certain applications on a computer that is running Windows 7 or Windows Server 2008 R2. However, black shapes are printed instead of the gradient-filled images.

For example, in Windows PowerPoint 2010, you try to print a file that contains gradient-filled images by using the "2 Slides - Handouts (2 slides per page)" option. In this scenario, black shapes replace the gradient-filled images in the print output. 

Resolution


Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.1.760
    0.20xxx
    Windows 7 and Windows Server 2008 R2RTMLDR
    6.1.760
    1.21xxx
    Windows 7 and Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Win32k.sys6.1.7600.209082,337,79224-Feb-201103:43x86
Win32k.sys6.1.7601.216672,338,81624-Feb-201103:22x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Win32k.sys6.1.7600.209083,131,90424-Feb-201104:04x64
Win32k.sys6.1.7601.216673,131,39224-Feb-201103:50x64
For all supported IA-64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Win32k.sys6.1.7600.209087,414,78424-Feb-201103:32IA-64
Win32k.sys6.1.7601.216677,411,71224-Feb-201103:15IA-64

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information about a similar issue in Windows Vista or in Windows Server 2008, click the following article number to view the article in the Microsoft Knowledge Base:
971248 The print output shows black rectangles if you print a document that contains some images on a computer that is running Windows Vista or Windows Server 2008

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
File nameUpdate.mum
File versionNot applicable
File size2,773
Date (UTC)24-Feb-2011
Time (UTC)19:42
PlatformNot applicable
File nameX86_6737fa4c95b49192ef2073b75c391ef6_31bf3856ad364e35_6.1.7600.20908_none_291325de8f0f9f48.manifest
File versionNot applicable
File size694
Date (UTC)24-Feb-2011
Time (UTC)19:42
PlatformNot applicable
File nameX86_adcbd5e77df111a51ef8189802641f34_31bf3856ad364e35_6.1.7601.21667_none_63b7eb4647b7a5b5.manifest
File versionNot applicable
File size694
Date (UTC)24-Feb-2011
Time (UTC)19:42
PlatformNot applicable
File nameX86_microsoft-windows-win32k_31bf3856ad364e35_6.1.7600.20908_none_b9acf66514b45d3b.manifest
File versionNot applicable
File size42,086
Date (UTC)24-Feb-2011
Time (UTC)06:23
PlatformNot applicable
File nameX86_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.21667_none_bb5171b3120c5a4f.manifest
File versionNot applicable
File size42,086
Date (UTC)24-Feb-2011
Time (UTC)05:43
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameAmd64_18feb33e491306d8796daa01cdccdf00_31bf3856ad364e35_6.1.7601.21667_none_e79e152079405c8a.manifest
File versionNot applicable
File size698
Date (UTC)24-Feb-2011
Time (UTC)19:42
PlatformNot applicable
File nameAmd64_3ad10f6e657a889973a890b22e4a12af_31bf3856ad364e35_6.1.7600.20908_none_6559bec18e4247f7.manifest
File versionNot applicable
File size698
Date (UTC)24-Feb-2011
Time (UTC)19:42
PlatformNot applicable
File nameAmd64_41d1189b5f2fe499c9e3601805b28120_31bf3856ad364e35_6.1.7600.20908_none_a6a94834c1375a1b.manifest
File versionNot applicable
File size698
Date (UTC)24-Feb-2011
Time (UTC)19:42
PlatformNot applicable
File nameAmd64_71e2863e68e5992921e8e4a8cdf90f44_31bf3856ad364e35_6.1.7601.21667_none_475193a15e39687c.manifest
File versionNot applicable
File size698
Date (UTC)24-Feb-2011
Time (UTC)19:42
PlatformNot applicable
File nameAmd64_a99230c82bd010ca035b2a110cda342d_31bf3856ad364e35_6.1.7600.20908_none_708573ee791338c8.manifest
File versionNot applicable
File size1,038
Date (UTC)24-Feb-2011
Time (UTC)19:42
PlatformNot applicable
File nameAmd64_fed88a8f1fbd8fcfe21a039ad8d506a0_31bf3856ad364e35_6.1.7601.21667_none_acdf6bf12b67357c.manifest
File versionNot applicable
File size1,038
Date (UTC)24-Feb-2011
Time (UTC)19:42
PlatformNot applicable
File nameAmd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7600.20908_none_15cb91e8cd11ce71.manifest
File versionNot applicable
File size42,090
Date (UTC)24-Feb-2011
Time (UTC)07:06
PlatformNot applicable
File nameAmd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.21667_none_17700d36ca69cb85.manifest
File versionNot applicable
File size42,090
Date (UTC)24-Feb-2011
Time (UTC)06:56
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size4,059
Date (UTC)24-Feb-2011
Time (UTC)19:42
PlatformNot applicable
File nameWow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7600.20908_none_20203c3b0172906c.manifest
File versionNot applicable
File size4,178
Date (UTC)24-Feb-2011
Time (UTC)06:13
PlatformNot applicable
File nameWow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.21667_none_21c4b788feca8d80.manifest
File versionNot applicable
File size4,178
Date (UTC)24-Feb-2011
Time (UTC)05:34
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
File nameIa64_04595fc31d46b4860535193365eb0049_31bf3856ad364e35_6.1.7601.21667_none_3ce3c6bf7ac3da14.manifest
File versionNot applicable
File size696
Date (UTC)24-Feb-2011
Time (UTC)19:42
PlatformNot applicable
File nameIa64_41d1189b5f2fe499c9e3601805b28120_31bf3856ad364e35_6.1.7600.20908_none_4a8c50a708d7f1e1.manifest
File versionNot applicable
File size697
Date (UTC)24-Feb-2011
Time (UTC)19:42
PlatformNot applicable
File nameIa64_71e2863e68e5992921e8e4a8cdf90f44_31bf3856ad364e35_6.1.7601.21667_none_eb349c13a5da0042.manifest
File versionNot applicable
File size697
Date (UTC)24-Feb-2011
Time (UTC)19:42
PlatformNot applicable
File nameIa64_d8000e85a6b28088a8f599ba2f3c9fb5_31bf3856ad364e35_6.1.7600.20908_none_e7521fa48e1772e0.manifest
File versionNot applicable
File size696
Date (UTC)24-Feb-2011
Time (UTC)19:42
PlatformNot applicable
File nameIa64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7600.20908_none_b9ae9a5b14b26637.manifest
File versionNot applicable
File size42,088
Date (UTC)24-Feb-2011
Time (UTC)07:09
PlatformNot applicable
File nameIa64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.21667_none_bb5315a9120a634b.manifest
File versionNot applicable
File size42,088
Date (UTC)24-Feb-2011
Time (UTC)06:32
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,169
Date (UTC)24-Feb-2011
Time (UTC)19:42
PlatformNot applicable
File nameWow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7600.20908_none_20203c3b0172906c.manifest
File versionNot applicable
File size4,178
Date (UTC)24-Feb-2011
Time (UTC)06:13
PlatformNot applicable
File nameWow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.21667_none_21c4b788feca8d80.manifest
File versionNot applicable
File size4,178
Date (UTC)24-Feb-2011
Time (UTC)05:34
PlatformNot applicable