FIX: ReportViewer print error when a .NET Framework 2.0-based Windows Forms application prints in a Terminal Services session

Applies to: Windows 7 Service Pack 1Windows Server 2008 R2 Service Pack 1


Consider the following scenario:
  • You create a Microsoft .NET Framework 2.0-based Windows Forms application. The application displays a report in a ReportViewer control.
  • You connect a Terminal Services session to a terminal server, and then you start the application. The Terminal Services Easy Print driver is enabled on the server.
  • You click Print in the ReportViewer control to print the report in the application.
  • You select a nondefault redirected printer to print the report.
In this scenario, the print task fails. Additionally, an access violation occurs, and then you receive the following error message:
<Application name> has encountered a problem and needs to close.


Hotfix information

A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.


To apply this hotfix, you must have the Microsoft .NET Framework 3.5 Service Pack 1 (SP1) installed on a computer that is running one of the following operating systems:
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2 Service Pack 1 (SP1)
Note The .NET Framework 3.5 SP1 includes the Microsoft .NET Framework 2.0 Service Pack 2 (SP2).

Restart requirement

You do not have to restart the computer after you apply this hotfix if the affected file is not being used.

We recommend that you close all .NET Framework applications before you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix. 

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

For all supported x86-based versions of Windows 7 SP1
File nameFile versionFile sizeDateTimePlatform
For all supported x64-based versions of Windows 7 SP1 and of Windows Server 2008 R2 SP1
File nameFile versionFile sizeDateTimePlatform
For all supported IA-64based versions of Windows Server 2008 R2 SP1
File nameFile versionFile sizeDateTimePlatform


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.