"Request timed out" error when you change a security role in the Microsoft Dynamics CRM organization in Microsoft Dynamics CRM 2011

Applies to: Microsoft Dynamics CRM 2011

Symptoms


Assume that you have lots of users and teams in the Microsoft Dynamics CRM organization in Microsoft Dynamics CRM 2011. When you change a security role in the Microsoft Dynamics CRM organization, a time-out error occurs. Additionally, you receive the following error message in the platform trace:
MessageProcessor fail to process message 'ReplacePrivileges' for 'role'.
System.InvalidOperationException: ExecuteReader requires an open and available Connection. The connection's current state is closed.
System.InvalidOperationException: Microsoft Dynamics CRM has experienced an error.
Error Message: Request timed out.
Error Details: Request timed out.

Cause


This problem occurs because of the way that security role modifications are propagated to the users and the teams.

Resolution


This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 2011. For more information about the latest cumulative update rollup for Microsoft Dynamics CRM 2011, click the following article number to view the article in the Microsoft Knowledge Base:
2555051 Microsoft Dynamics CRM 2011 updates and hotfixes
Note This problem was originally fixed in Update Rollup 3 for Microsoft Dynamics CRM 2011. For more information about Update Rollup 3 for Microsoft Dynamics CRM 2011, click the following article number to view the article in the Microsoft Knowledge Base:
2547347 Update Rollup 3 for Microsoft Dynamics CRM 2011 is available

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards