Narrator crashes when you open the system menu of an application in Windows Vista or in Windows Server 2008

Applies to: Windows Vista Service Pack 2Windows VistaWindows Server 2008

Symptoms


Consider the following scenario:
  • You run an application that has a window without a title bar on a computer that is running Windows Vista or Windows Server 2008.
  • You use Microsoft Narrator on the computer.
  • You open the system menu of the application.
In this scenario, Narrator crashes.

Note You can open the system menu of the application by using the Alt+Space keyboard shortcut.

Resolution


Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows Vista Service Pack 1 (SP1)
  • Windows Vista Service Pack 2 (SP2)
  • Windows Server 2008
  • Windows Server 2008 Service Pack 2 (SP2)
For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:

935791 How to obtain the latest Windows Vista service pack

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849 How to obtain the latest service pack for Windows Server 2008

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Vista and Windows Server 2008 file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    VersionProductSR_LevelService branch
    6.0.600
    1.
    22xxx
    Windows Vista and Windows Server 2008SP1LDR
    6.0.600
    2.
    22xxx
    Windows Vista and Windows Server 2008SP2LDR
  • Service Pack 1 is integrated into the release version of Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxxx version number.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
File nameFile versionFile sizeDateTime
Narrator.exe6.0.6001.22951991,23208-Aug-201122:35
Narrator.exe6.0.6002.22692991,23208-Aug-201122:35
Narrator.exe6.0.6001.22951991,23208-Aug-201122:39
Narrator.exe6.0.6002.22692991,23208-Aug-201122:39
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
File nameFile versionFile sizeDateTime
Narrator.exe6.0.6001.22951991,23208-Aug-201122:33
Narrator.exe6.0.6002.22692991,23208-Aug-201122:33
Narrator.exe6.0.6001.22951991,23208-Aug-201122:27
Narrator.exe6.0.6002.22692991,23208-Aug-201122:27
For all supported IA-64-based versions of Windows Server 2008
File nameFile versionFile sizeDateTime
Narrator.exe6.0.6001.22951991,23208-Aug-201122:25
Narrator.exe6.0.6002.22692991,23208-Aug-201122:25
Narrator.exe6.0.6001.22951991,23208-Aug-201122:19
Narrator.exe6.0.6002.22692991,23208-Aug-201122:19

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about the same issue that occurs in Windows 7 or in Windows Server 2008 R2, click the following article number to view the article in the Microsoft Knowledge Base:
2548388 Microsoft Narrator crashes when you open the system menu of an application on a computer that is running Windows 7 or Windows Server 2008 R2
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008
File nameMsil_narrator_31bf3856ad364e35_6.0.6001.22951_none_dfdcd2186531ef75.manifest
File versionNot applicable
File size2,813
Date (UTC)08-Aug-2011
Time (UTC)23:19
File nameMsil_narrator_31bf3856ad364e35_6.0.6002.22692_none_e199049a6277cdb4.manifest
File versionNot applicable
File size2,813
Date (UTC)08-Aug-2011
Time (UTC)23:19
File nameX86_003edd20f9349f8825602be8cee9bc32_31bf3856ad364e35_6.0.6001.22951_none_063aa3e029d0e6a6.manifest
File versionNot applicable
File size679
Date (UTC)08-Aug-2011
Time (UTC)22:52
File nameX86_15c7b66b1acadfd329baf6762dda8e0e_31bf3856ad364e35_6.0.6002.22692_none_cabc619842d1da37.manifest
File versionNot applicable
File size686
Date (UTC)08-Aug-2011
Time (UTC)22:52
File nameX86_9d1e64cdadbc3dc38ec79b588ff0c1a6_31bf3856ad364e35_6.0.6002.22692_none_b0a2cf5a70066e13.manifest
File versionNot applicable
File size679
Date (UTC)08-Aug-2011
Time (UTC)22:52
File nameX86_f14909dfea58d198e83d07a6bff81c15_31bf3856ad364e35_6.0.6001.22951_none_09642fea94ed4699.manifest
File versionNot applicable
File size686
Date (UTC)08-Aug-2011
Time (UTC)22:52
File nameX86_narrator-nonmsil_31bf3856ad364e35_6.0.6001.22951_none_2d925d1ade2da1b5.manifest
File versionNot applicable
File size4,503
Date (UTC)08-Aug-2011
Time (UTC)23:19
File nameX86_narrator-nonmsil_31bf3856ad364e35_6.0.6002.22692_none_2f4e8f9cdb737ff4.manifest
File versionNot applicable
File size4,503
Date (UTC)08-Aug-2011
Time (UTC)23:19
Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008
File nameAmd64_003edd20f9349f8825602be8cee9bc32_31bf3856ad364e35_6.0.6001.22951_none_62593f63e22e57dc.manifest
File versionNot applicable
File size681
Date (UTC)08-Aug-2011
Time (UTC)22:52
File nameAmd64_9d1e64cdadbc3dc38ec79b588ff0c1a6_31bf3856ad364e35_6.0.6002.22692_none_0cc16ade2863df49.manifest
File versionNot applicable
File size681
Date (UTC)08-Aug-2011
Time (UTC)22:52
File nameAmd64_ab17be5a95a4b18774ea204ae85c918f_31bf3856ad364e35_6.0.6002.22692_none_a9b56dce2c9b1bbc.manifest
File versionNot applicable
File size690
Date (UTC)08-Aug-2011
Time (UTC)22:52
File nameAmd64_ae2d7de05d1e6d457575997d90f7630d_31bf3856ad364e35_6.0.6001.22951_none_c23a8d28c0a8bdb7.manifest
File versionNot applicable
File size690
Date (UTC)08-Aug-2011
Time (UTC)22:52
File nameAmd64_narrator-nonmsil_31bf3856ad364e35_6.0.6001.22951_none_89b0f89e968b12eb.manifest
File versionNot applicable
File size4,513
Date (UTC)08-Aug-2011
Time (UTC)23:19
File nameAmd64_narrator-nonmsil_31bf3856ad364e35_6.0.6002.22692_none_8b6d2b2093d0f12a.manifest
File versionNot applicable
File size4,513
Date (UTC)08-Aug-2011
Time (UTC)23:19
File nameMsil_narrator_31bf3856ad364e35_6.0.6001.22951_none_dfdcd2186531ef75.manifest
File versionNot applicable
File size2,817
Date (UTC)08-Aug-2011
Time (UTC)23:19
File nameMsil_narrator_31bf3856ad364e35_6.0.6002.22692_none_e199049a6277cdb4.manifest
File versionNot applicable
File size2,817
Date (UTC)08-Aug-2011
Time (UTC)23:19
Additional files for all supported IA-64-based versions of Windows Server 2008
File nameIa64_003edd20f9349f8825602be8cee9bc32_31bf3856ad364e35_6.0.6001.22951_none_063c47d629ceefa2.manifest
File versionNot applicable
File size680
Date (UTC)08-Aug-2011
Time (UTC)22:52
File nameIa64_5daf7051af631622050a0722abe5b3fe_31bf3856ad364e35_6.0.6002.22692_none_4f24613dc86729e8.manifest
File versionNot applicable
File size688
Date (UTC)08-Aug-2011
Time (UTC)22:52
File nameIa64_9d1e64cdadbc3dc38ec79b588ff0c1a6_31bf3856ad364e35_6.0.6002.22692_none_b0a473507004770f.manifest
File versionNot applicable
File size680
Date (UTC)08-Aug-2011
Time (UTC)22:52
File nameIa64_ec77aefd296ba1450a054afc3b55da39_31bf3856ad364e35_6.0.6001.22951_none_e272f26cd4999337.manifest
File versionNot applicable
File size688
Date (UTC)08-Aug-2011
Time (UTC)22:52
File nameIa64_narrator-nonmsil_31bf3856ad364e35_6.0.6001.22951_none_2d940110de2baab1.manifest
File versionNot applicable
File size4,508
Date (UTC)08-Aug-2011
Time (UTC)23:19
File nameIa64_narrator-nonmsil_31bf3856ad364e35_6.0.6002.22692_none_2f503392db7188f0.manifest
File versionNot applicable
File size4,508
Date (UTC)08-Aug-2011
Time (UTC)23:19
File nameMsil_narrator_31bf3856ad364e35_6.0.6001.22951_none_dfdcd2186531ef75.manifest
File versionNot applicable
File size2,815
Date (UTC)08-Aug-2011
Time (UTC)23:19
File nameMsil_narrator_31bf3856ad364e35_6.0.6002.22692_none_e199049a6277cdb4.manifest
File versionNot applicable
File size2,815
Date (UTC)08-Aug-2011
Time (UTC)23:19