Consider the following scenario:
- You receive an email message in HTML format in a Microsoft Exchange Server 2010 Service Pack 1 (SP1) environment.
- The email message has images and text in the message body.
- You save the email message on your computer. For example, you drag the email message on your computer that is saved as an .msg file.
- You open the saved email message file.
This issue occurs because the PR_RTF_IN_SYNC property is returned as False which indicates that Outlook cannot use the PR_RTF_COMPRESSED body of the saved email message when you try to forward or reply on the email message.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about the PR_RTF_IN_SYNC property, visit the following Microsoft website: