OK button is not displayed when you change your password in OWA by using Firefox in an Exchange Server 2010 environment

Se aplica a: Exchange Server 2010 EnterpriseExchange Server 2010 Standard

Symptoms


Consider the following scenario:
  • You use Firefox to sign in to Microsoft Outlook Web App (OWA) in a Microsoft Exchange Server 2010 environment.
  • You change your password and then click Save.
In this scenario, the following dialog box appears. However, the OK button is not displayed.
Your password has been changed. Click OK to sign in with your new password.


Note When this issue occurs, you can click My Mail to be redirected to the Outlook Web App authentication page.

Cause


This issue occurs because Outlook Web App does not check the browser type to decide whether to display the string in the dialog box. However, Outlook Web App checks the browser type to decide whether to display the OK button. Therefore, the string in the dialog box appears without the OK button in Firefox.


Resolution


To resolve this issue, install the following update rollup:
2661854 Description of Update Rollup 2 for Exchange Server 2010 Service Pack 2

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.