Key labels are displayed incorrectly on a newly created desktop on a tablet computer that is running Windows 7

Applies to: Windows 7 EnterpriseWindows 7 Home BasicWindows 7 Home Premium

Symptoms


Consider the following scenario:
  • You have a touch-enabled tablet computer that is running Windows 7.
  • You start an on-screen keyboard, and then press Shift+Caps Lock to enable Caps Lock mode. 
  • You run an application that creates a new desktop by using the CreateDesktop() function.
  • The new desktop displays a new instance of an on-screen keyboard.
In this scenario, the key labels on the keyboard are displayed in lowercase. However, when you type, the output is uppercase.

Cause


This issue occurs because the Tablet PC Input Panel process (Tabtip.exe) uses the current state of the keyboard flags when a new desktop is initialized. However, Tabtip.exe cannot handle a situation in which Caps Lock is already on. Therefore, the software keyboard initializes in the "Normal (0)" state instead of the "Capslock ON (2)" state, and you experience the issue that is described in the "Symptoms" section.

Resolution


Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 or Windows 7 Service Pack 1 (SP1).

For more information about how to obtain a Windows 7 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 file information note
Important Windows 7 and Windows Server 2008 R2 updates are included in the same packages.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductSR_LevelService branch
    6.1.760
    1.
    17xxx
    Windows 7 and Windows Server 2008 R2SP1GDR
    6.1.760
    1.
    21xxx
    Windows 7 and Windows Server 2008 R2SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) that are installed for each environment are listed separately in the "Additional file information for Windows 7" section. MANIFEST files and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTime
Auxbase.xmlNot applicable1,43410-Jun-200921:28
Auxpad.xmlNot applicable21210-Jun-200921:28
Base.xmlNot applicable3,15010-Jun-200921:28
Basealtgr_rtl.xmlNot applicable24710-Jun-200921:28
Base_altgr.xmlNot applicable3,16110-Jun-200921:28
Base_ca.xmlNot applicable3,16610-Jun-200921:28
Base_heb.xmlNot applicable73810-Jun-200921:28
Base_jpn.xmlNot applicable80410-Jun-200921:28
Base_kor.xmlNot applicable48810-Jun-200921:28
Base_rtl.xmlNot applicable61710-Jun-200921:28
Ea-sym.xmlNot applicable74910-Jun-200921:28
Ea.xmlNot applicable38410-Jun-200921:28
Ja-jp-sym.xmlNot applicable74910-Jun-200921:28
Ja-jp.xmlNot applicable16,61610-Jun-200921:28
Keypad.xmlNot applicable72710-Jun-200921:28
Keypadbase.xmlNot applicable1,11810-Jun-200921:28
Ko-kr.xmlNot applicable15,09710-Jun-200921:28
Kor-kor.xmlNot applicable39210-Jun-200921:28
Main.xmlNot applicable38,48510-Jun-200921:28
Numbase.xmlNot applicable1,21810-Jun-200921:28
Numbers.xmlNot applicable20910-Jun-200921:28
Oskmenu.xmlNot applicable21510-Jun-200921:28
Oskmenubase.xmlNot applicable47110-Jun-200921:28
Osknumpad.xmlNot applicable21910-Jun-200921:28
Osknumpadbase.xmlNot applicable1,43710-Jun-200921:28
Oskpred.xmlNot applicable21510-Jun-200921:28
Oskpredbase.xmlNot applicable92410-Jun-200921:28
Symbase.xmlNot applicable2,76410-Jun-200921:28
Symbols.xmlNot applicable59110-Jun-200921:28
Tabskb.dll6.1.7601.17792398,84808-Mar-201205:35
Web.xmlNot applicable20710-Jun-200921:28
Webbase.xmlNot applicable1,16610-Jun-200921:28
Zh-changjei.xmlNot applicable9,80310-Jun-200921:28
Zh-dayi.xmlNot applicable11,06710-Jun-200921:28
Zh-phonetic.xmlNot applicable10,94710-Jun-200921:28
Auxbase.xmlNot applicable1,43410-Jun-200921:28
Auxpad.xmlNot applicable21210-Jun-200921:28
Base.xmlNot applicable3,15010-Jun-200921:28
Basealtgr_rtl.xmlNot applicable24710-Jun-200921:28
Base_altgr.xmlNot applicable3,16110-Jun-200921:28
Base_ca.xmlNot applicable3,16610-Jun-200921:28
Base_heb.xmlNot applicable73810-Jun-200921:28
Base_jpn.xmlNot applicable80410-Jun-200921:28
Base_kor.xmlNot applicable48810-Jun-200921:28
Base_rtl.xmlNot applicable61710-Jun-200921:28
Ea-sym.xmlNot applicable74910-Jun-200921:28
Ea.xmlNot applicable38410-Jun-200921:28
Ja-jp-sym.xmlNot applicable74910-Jun-200921:28
Ja-jp.xmlNot applicable16,61610-Jun-200921:28
Keypad.xmlNot applicable72710-Jun-200921:28
Keypadbase.xmlNot applicable1,11810-Jun-200921:28
Ko-kr.xmlNot applicable15,09710-Jun-200921:28
Kor-kor.xmlNot applicable39210-Jun-200921:28
Main.xmlNot applicable38,48510-Jun-200921:28
Numbase.xmlNot applicable1,21810-Jun-200921:28
Numbers.xmlNot applicable20910-Jun-200921:28
Oskmenu.xmlNot applicable21510-Jun-200921:28
Oskmenubase.xmlNot applicable47110-Jun-200921:28
Osknumpad.xmlNot applicable21910-Jun-200921:28
Osknumpadbase.xmlNot applicable1,43710-Jun-200921:28
Oskpred.xmlNot applicable21510-Jun-200921:28
Oskpredbase.xmlNot applicable92410-Jun-200921:28
Symbase.xmlNot applicable2,76410-Jun-200921:28
Symbols.xmlNot applicable59110-Jun-200921:28
Tabskb.dll6.1.7601.21938398,33608-Mar-201205:32
Web.xmlNot applicable20710-Jun-200921:28
Webbase.xmlNot applicable1,16610-Jun-200921:28
Zh-changjei.xmlNot applicable9,80310-Jun-200921:28
Zh-dayi.xmlNot applicable11,06710-Jun-200921:28
Zh-phonetic.xmlNot applicable10,94710-Jun-200921:28
For all supported x64-based versions of Windows 7
File nameFile versionFile sizeDateTime
Auxbase.xmlNot applicable1,43410-Jun-200920:46
Auxpad.xmlNot applicable21210-Jun-200920:46
Base.xmlNot applicable3,15010-Jun-200920:46
Basealtgr_rtl.xmlNot applicable24710-Jun-200920:46
Base_altgr.xmlNot applicable3,16110-Jun-200920:46
Base_ca.xmlNot applicable3,16610-Jun-200920:46
Base_heb.xmlNot applicable73810-Jun-200920:46
Base_jpn.xmlNot applicable80410-Jun-200920:46
Base_kor.xmlNot applicable48810-Jun-200920:46
Base_rtl.xmlNot applicable61710-Jun-200920:46
Ea-sym.xmlNot applicable74910-Jun-200920:46
Ea.xmlNot applicable38410-Jun-200920:46
Ja-jp-sym.xmlNot applicable74910-Jun-200920:46
Ja-jp.xmlNot applicable16,61610-Jun-200920:46
Keypad.xmlNot applicable72710-Jun-200920:46
Keypadbase.xmlNot applicable1,11810-Jun-200920:46
Ko-kr.xmlNot applicable15,09710-Jun-200920:46
Kor-kor.xmlNot applicable39210-Jun-200920:46
Main.xmlNot applicable38,48510-Jun-200920:46
Numbase.xmlNot applicable1,21810-Jun-200920:46
Numbers.xmlNot applicable20910-Jun-200920:46
Oskmenu.xmlNot applicable21510-Jun-200920:46
Oskmenubase.xmlNot applicable47110-Jun-200920:46
Osknumpad.xmlNot applicable21910-Jun-200920:46
Osknumpadbase.xmlNot applicable1,43710-Jun-200920:46
Oskpred.xmlNot applicable21510-Jun-200920:46
Oskpredbase.xmlNot applicable92410-Jun-200920:46
Symbase.xmlNot applicable2,76410-Jun-200920:46
Symbols.xmlNot applicable59110-Jun-200920:46
Tabskb.dll6.1.7601.17792448,51208-Mar-201206:39
Web.xmlNot applicable20710-Jun-200920:46
Webbase.xmlNot applicable1,16610-Jun-200920:46
Zh-changjei.xmlNot applicable9,80310-Jun-200920:46
Zh-dayi.xmlNot applicable11,06710-Jun-200920:46
Zh-phonetic.xmlNot applicable10,94710-Jun-200920:46
Auxbase.xmlNot applicable1,43410-Jun-200920:46
Auxpad.xmlNot applicable21210-Jun-200920:46
Base.xmlNot applicable3,15010-Jun-200920:46
Basealtgr_rtl.xmlNot applicable24710-Jun-200920:46
Base_altgr.xmlNot applicable3,16110-Jun-200920:46
Base_ca.xmlNot applicable3,16610-Jun-200920:46
Base_heb.xmlNot applicable73810-Jun-200920:46
Base_jpn.xmlNot applicable80410-Jun-200920:46
Base_kor.xmlNot applicable48810-Jun-200920:46
Base_rtl.xmlNot applicable61710-Jun-200920:46
Ea-sym.xmlNot applicable74910-Jun-200920:46
Ea.xmlNot applicable38410-Jun-200920:46
Ja-jp-sym.xmlNot applicable74910-Jun-200920:46
Ja-jp.xmlNot applicable16,61610-Jun-200920:46
Keypad.xmlNot applicable72710-Jun-200920:46
Keypadbase.xmlNot applicable1,11810-Jun-200920:46
Ko-kr.xmlNot applicable15,09710-Jun-200920:46
Kor-kor.xmlNot applicable39210-Jun-200920:46
Main.xmlNot applicable38,48510-Jun-200920:46
Numbase.xmlNot applicable1,21810-Jun-200920:46
Numbers.xmlNot applicable20910-Jun-200920:46
Oskmenu.xmlNot applicable21510-Jun-200920:46
Oskmenubase.xmlNot applicable47110-Jun-200920:46
Osknumpad.xmlNot applicable21910-Jun-200920:46
Osknumpadbase.xmlNot applicable1,43710-Jun-200920:46
Oskpred.xmlNot applicable21510-Jun-200920:46
Oskpredbase.xmlNot applicable92410-Jun-200920:46
Symbase.xmlNot applicable2,76410-Jun-200920:46
Symbols.xmlNot applicable59110-Jun-200920:46
Tabskb.dll6.1.7601.21938448,51208-Mar-201206:19
Web.xmlNot applicable20710-Jun-200920:46
Webbase.xmlNot applicable1,16610-Jun-200920:46
Zh-changjei.xmlNot applicable9,80310-Jun-200920:46
Zh-dayi.xmlNot applicable11,06710-Jun-200920:46
Zh-phonetic.xmlNot applicable10,94710-Jun-200920:46

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information about the CreateDesktop function, visit the following Microsoft website:For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7

Additional files for all supported x86-based versions of Windows 7
File nameX86_3d14f31b4045789e5427e1ea4fba53fd_31bf3856ad364e35_6.1.7601.17792_none_c6cf81a30e6f8f9f.manifest
File versionNot applicable
File size709
Date (UTC)08-Mar-2012
Time (UTC)09:23
File nameX86_aca911bc484338119979c3d3545c8198_31bf3856ad364e35_6.1.7601.21938_none_87c292196e52416c.manifest
File versionNot applicable
File size709
Date (UTC)08-Mar-2012
Time (UTC)09:23
File nameX86_microsoft-windows-tabletpc-softkeyboard_31bf3856ad364e35_6.1.7601.17792_none_d3609dbdafe19268.manifest
File versionNot applicable
File size60,515
Date (UTC)08-Mar-2012
Time (UTC)06:16
File nameX86_microsoft-windows-tabletpc-softkeyboard_31bf3856ad364e35_6.1.7601.21938_none_d4311db2c8c91fbd.manifest
File versionNot applicable
File size60,515
Date (UTC)08-Mar-2012
Time (UTC)06:14
Additional files for all supported x64-based versions of Windows 7
File nameAmd64_33cf1870fc0a2921143789729f6c6ad2_31bf3856ad364e35_6.1.7601.17792_none_c8549ebd7485948d.manifest
File versionNot applicable
File size713
Date (UTC)08-Mar-2012
Time (UTC)09:23
File nameAmd64_3ddc7ec52f57f343855033366f6107e3_31bf3856ad364e35_6.1.7601.21938_none_45cfa6e88be7d474.manifest
File versionNot applicable
File size713
Date (UTC)08-Mar-2012
Time (UTC)09:23
File nameAmd64_microsoft-windows-tabletpc-softkeyboard_31bf3856ad364e35_6.1.7601.17792_none_2f7f3941683f039e.manifest
File versionNot applicable
File size60,519
Date (UTC)08-Mar-2012
Time (UTC)07:13
File nameAmd64_microsoft-windows-tabletpc-softkeyboard_31bf3856ad364e35_6.1.7601.21938_none_304fb936812690f3.manifest
File versionNot applicable
File size60,519
Date (UTC)08-Mar-2012
Time (UTC)06:49