When you hover over the Upload Multiple Documents command it reads "This control is currently disabled. You might not have the right permission level to use this, you might need to select an object or item, or the control might not work in this context."
- Open the Central Administration page
- Click on Manage web applications
- Select the web application you would like to configure
- From the ribbon select General Settings.
- In the section titled Person Name Actions and Presence Settings change the setting Enable additional actions and Online Status for members to Yes.
- Click OK to apply changes.
- Clear the Temporary Internet Files on the client workstations, close all Internet Explorer windows, open a new Internet Explorer window, access the document library again and look for the Upload Multiple Documents command under the Documents tab in the ribbon.
- This issue only occurs with the 2007 version of Microsoft Office installed on the client machine. Microsoft Office 2010 does not have this issue.
- The ActiveX control that Internet Explorer loads is called STSUpld UploadCtl Class (STSUPLD.DLL).
- Other causes of the Upload Multiple Documents command being disabled include the following:
- Microsoft Office suite or stand alone application such as Visio or Project is not installed on the client machine.
- Internet Explorer's security zone setting is too high. Try adding the site to Trusted Sites in Internet Options under the Security tab.
- You are using a 3rd party browser like Firefox, Chrome, or Safari.
- You are on a computer running the 64-bit version of Windows and are running Internet Explorer 64-bit.
- The ActiveX Control is disabled in Internet Explorer under the Tools menu and Manage add-ons. Look for the STSUpld UploadCtl Class add-on.
- Permissions on the STSUPLD.DLL file/folder, NAME.DLL, or MSO.DLL. Check the effective permissions on each file.
Article ID: 2691367 - Last Review: May 22, 2012 - Revision: 1