The ZIP/postal code is not updated after you change it on a customer address in Microsoft Dynamics AX 2012

Applies to: Customer Relationship Management

This article applies to Microsoft Dynamics AX for all regions.

Symptoms


After you change the ZIP/postal code on a customer address in the Edit address dialog box in Microsoft Dynamics AX 2012, the ZIP/postal code is not updated under Addresses in the Customers dialog box.

Resolution


Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website: You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

PartnersCustomersIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.


Installation information

If you have customizations for one or more of the methods or the tables that are affected by this hotfix, you must follow these steps:
  1. Review the changes that are documented in the .xpo file.
  2. Apply these changes in a test environment before you apply the hotfix in a production environment.


For more information about how to install this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:
893082 How to install a Microsoft Dynamics AX hotfix

Prerequisites

You must have Microsoft Dynamics AX 2012 installed to apply this hotfix.

Restart requirement

You must restart the Application Object Server (AOS) service after you apply the hotfix.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
File nameFile versionFile sizeDateTimePlatform
Aximpactanalysis.exeNot applicable60,28007-Nov-201105:01x86
Axupdate.exeNot applicable60,26407-Nov-201105:01x86
Axupgar.aldNot applicable347,48429-Mar-201207:23Not applicable
Axupgcs.aldNot applicable270,64723-Feb-201211:11Not applicable
Axupgda.aldNot applicable276,22629-Mar-201207:23Not applicable
Axupgde-at.aldNot applicable302,67329-Mar-201207:23Not applicable
Axupgde-ch.aldNot applicable302,59429-Mar-201207:23Not applicable
Axupgde.aldNot applicable302,67329-Mar-201207:23Not applicable
Axupgen-au.aldNot applicable270,64123-Feb-201211:11Not applicable
Axupgen-ca.aldNot applicable270,92723-Feb-201211:11Not applicable
Axupgen-gb.aldNot applicable270,30823-Feb-201211:11Not applicable
Axupgen-ie.aldNot applicable270,33723-Feb-201211:11Not applicable
Axupgen-in.aldNot applicable270,64723-Feb-201211:11Not applicable
Axupgen-my.aldNot applicable270,69423-Feb-201211:11Not applicable
Axupgen-nz.aldNot applicable270,64423-Feb-201211:11Not applicable
Axupgen-sg.aldNot applicable270,74023-Feb-201211:11Not applicable
Axupgen-us.aldNot applicable270,64723-Feb-201211:05Not applicable
Axupgen-za.aldNot applicable270,32723-Feb-201211:11Not applicable
Axupges-mx.aldNot applicable302,61429-Mar-201207:23Not applicable
Axupges.aldNot applicable301,45029-Mar-201207:23Not applicable
Axupget.aldNot applicable270,64723-Feb-201211:11Not applicable
Axupgfi.aldNot applicable281,44129-Mar-201207:23Not applicable
Axupgfr-be.aldNot applicable307,85029-Mar-201207:23Not applicable
Axupgfr-ca.aldNot applicable308,95429-Mar-201207:23Not applicable
Axupgfr-ch.aldNot applicable307,85029-Mar-201207:23Not applicable
Axupgfr.aldNot applicable307,85029-Mar-201207:23Not applicable
Axupghe.aldNot applicable404,59029-Mar-201207:24Not applicable
Axupghu.aldNot applicable270,64723-Feb-201211:11Not applicable
Axupgis.aldNot applicable281,14529-Mar-201207:24Not applicable
Axupgit-ch.aldNot applicable294,09229-Mar-201207:24Not applicable
Axupgit.aldNot applicable294,09229-Mar-201207:24Not applicable
Axupgja.aldNot applicable270,64723-Feb-201211:11Not applicable
Axupglt.aldNot applicable270,64723-Feb-201211:12Not applicable
Axupglv.aldNot applicable270,64723-Feb-201211:12Not applicable
Axupgnb-no.aldNot applicable273,37629-Mar-201207:24Not applicable
Axupgnl-be.aldNot applicable286,88529-Mar-201207:24Not applicable
Axupgnl.aldNot applicable287,03029-Mar-201207:24Not applicable
Axupgpl.aldNot applicable270,64723-Feb-201211:12Not applicable
Axupgpt-br.aldNot applicable270,64723-Feb-201211:12Not applicable
Axupgru.aldNot applicable270,64723-Feb-201211:12Not applicable
Axupgsv.aldNot applicable277,50229-Mar-201207:24Not applicable
Axupgth.aldNot applicable499,15929-Mar-201207:24Not applicable
Axupgtr.aldNot applicable270,64723-Feb-201211:12Not applicable
Axupgzh-hans.aldNot applicable345,22723-Feb-201211:12Not applicable
Performance_updatestatistics.sqlNot applicable74025-Oct-201105:42Not applicable
Pi_upgradeax4.xpoNot applicable10,099,39129-Mar-201209:50Not applicable
Pi_upgradeax5.xpoNot applicable10,297,22029-Mar-201209:50Not applicable
Privateproject_ax40preprocessing_si.xpoNot applicable1,57025-Oct-201105:42Not applicable
Privateproject_ax40preupgradeframework_batch.xpoNot applicable55,97025-Oct-201105:42Not applicable
Privateproject_ax50preupgradeframework_batch.xpoNot applicable109,85425-Oct-201105:42Not applicable
Sharedproject_ax50preupgrade_lean.xpoNot applicable2,013,28225-Oct-201105:42Not applicable
Sharedproject_ax50preupgrade_retail.xpoNot applicable794,41223-Feb-201211:09Not applicable
Sharedproject_ax50preupgrade_si.xpoNot applicable7,18325-Oct-201105:42Not applicable
Upgradeax4.xpoNot applicable10,018,56829-Mar-201209:49Not applicable
Upgradeax5.xpoNot applicable10,203,62729-Mar-201209:49Not applicable
Dynamicsax2012-kb2695624-foundation.axmodel6.0.1108.32415,27229-Mar-201211:15Not applicable
Dynamicsax2012-kb2695624-syplabels.axmodel6.0.1108.324804,77629-Mar-201211:15Not applicable
Axsetupsp.exe6.0.947.8531,361,76815-Jan-201213:55x86
Axutillib.dll6.0.947.0817,51211-Jul-201101:53x86
Microsoft.dynamics.servicing.operations.dll6.0.888.43635,75214-Jun-201123:45x86
Axsetupsp.resources.dll6.0.947.491382,84807-Nov-201105:01x86
Axsetupsp.resources.dll6.0.947.491370,56007-Nov-201105:01x86
Axsetupsp.resources.dll6.0.947.491374,65607-Nov-201105:01x86
Axsetupsp.resources.dll6.0.947.491374,65607-Nov-201105:01x86
Axsetupsp.resources.dll6.0.947.491370,56007-Nov-201105:01x86
Axsetupsp.resources.dll6.0.947.491378,75207-Nov-201105:01x86
Axsetupsp.resources.dll6.0.947.491370,56007-Nov-201105:01x86
Axsetupsp.resources.dll6.0.947.491374,65607-Nov-201105:01x86
Axsetupsp.resources.dll6.0.947.491370,56007-Nov-201105:01x86
Axsetupsp.resources.dll6.0.947.491374,65607-Nov-201105:01x86
Axsetupsp.resources.dll6.0.947.491370,56007-Nov-201105:01x86
Axsetupsp.resources.dll6.0.947.491407,42407-Nov-201105:01x86

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.