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Windows Media Player 12 displays scrambled DVD content in Windows 7 or in Windows Server 2008 R2
Content provided by Microsoft
Windows 7 Enterprise
Windows 7 Home Premium
Windows 7 Professional
Windows 7 Ultimate
Windows 7 Home Basic
Windows 7 Starter
Windows Server 2008 R2 Datacenter
Windows Server 2008 R2 Enterprise
Windows Server 2008 R2 for Itanium-Based Systems
Windows Server 2008 R2 Foundation
Windows Server 2008 R2 Standard
Windows Web Server 2008 R2
Assume that you play certain DVDs in Windows Media Player 12 on a computer that is running Windows 7 or Windows Server 2008 R2. However, Windows Media Player displays scrambled content instead of the expected video content.
This issue occurs because the DVD Content Scramble System key decryption fails.
How to obtain this update
This update is available from the following Microsoft Update website:
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
To apply this update, you must be running Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 Service Pack 1 (SP1).
To apply this update, you do not have to make any changes to the registry.
You must restart the computer after you apply this update.
Hotfix replacement information
This update does not replace a previously released update.
The global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
Windows 7 and Windows Server 2008 R2
Windows 7 and Windows Server 2008 R2
GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
For all supported IA-64-based versions of Windows Server 2008 R2
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional file information
Additional file information for Windows 7 and for Windows Server 2008 R2
Additional files for all supported x86-based versions of Windows 7