STOP 0x0000003B ( 0x80000001 , Parameter2 , Parameter3 , Parameter4 )
- This Stop error describes a SYSTEM_SERVICE_EXCEPTION issue.
- The parameters in this error message vary, depending on the configuration of the computer.
- Not all "0x0000003B" Stop errors are caused by this issue.
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
This update contains the fix for the issue that is described in Microsoft Knowledge Base (KB) article 2705742. Additionally, this update resolves the "0x0000003B" Stop errors that occur in a Citrix XenApp environment and that were not resolved by KB 2705742.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
PrerequisitesTo apply this hotfix, you must be running one of the following operating systems:
- Windows Server 2008 Service Pack 2 (SP2)
- Windows 7
- Windows 7 Service Pack 1 (SP1)
- Windows Server 2008 R2
- Windows Server 2008 R2 Service Pack 1 (SP1)