UI is displayed incorrectly when you right-click a third-party dynamic disk resource in the Available Storage area in Windows Server 2012

Applies to: Windows Server 2012 StandardWindows Server 2012 StandardWindows Server 2012 Datacenter

Symptoms


When you configure a third-party dynamic disk resource in a Windows Server 2012-based failover cluster, the following issues occur:
  • When you right-click the resource in the Available Storage area, an empty dialog box appears.
  • When you left-click and then right-click the resource in the Available Storage area, the options in the right-side pane are not displayed. For example, the Bring Online, Bring Offline, and Properties options are not displayed.

Cause


This issue occurs because the Failover Cluster filters out the third-party storage resources, and the third-party storage resources are categorized as Other Resources.

Resolution


Hotfix information

Examples of products that leverage third-party storage class resources which you should apply this hotfix if you are using these products include (but is not limited to):
  • Symantec Storage Foundation for Windows
  • Vision Solutions Double-Take Availability
  • SIOS DataKeeper Cluster Edition

To resolve these issues, install the following hotfix together with the hotfixes that are described in Microsoft Knowledge Base (KB) articles 2795993 and 2796000. For more information about KB article 2795993 and 2796000, click the following article numbers to view the articles in the Microsoft Knowledge Base:
2795993  New Share Wizard does not start when you try to create a cluster file share on a third-party dynamic disk resource in Windows 8 or Windows Server 2012
2796000  You cannot create a cluster file share on a third-party dynamic disk resource in Windows Server 2012
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2012.

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

More Information


For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates